Job Information

TIAA Lead UX Designer in Boston, Massachusetts

The Lead UX Designer leads the process of designing and developing user engagement experiences for a variety of applications. As a master in user experience, this job develops and documents functional requirements and translates into detail design documents. This job develops and implements user experience operational plans and establishes research and develop design parameters, performance characteristics, and technical specifications of all products and components.

Key Responsibilities and Duties

  • Investigates and interprets how users feel about a system, looking at things like ease of use, perception of the value of the system, utility and efficiency in performing tasks.

  • Designs complex user needs and business requirements into features and functionality for web/mobile experiences.

  • Translates user needs and business requirements into features and functionality for digital experiences.

  • Maintains proficiency in design tools and possesses highly specialized knowledge of a specific technology.

  • Leads complex system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.

  • Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.

  • Coaches, reviews and delegates work to lower level professionals.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required :

  • 5+ years of experience as a User Experience Designer, Visual Designer, or similar role

  • Experience with multi-device design and responsive design

  • Experience with design software Sketch

Preferred :

  • Experience with Adobe Creative Suite, and Invision

  • Experience with agile methodologies

  • A passion for being the voice of the user and a proven track-record building user-centric solutions

  • Experience partnering with Product Managers to develop the strategy and rationale for features.

  • Ability to communicate the design work with solid rationale by research and data; Strong verbal and visual communication, written communication, interpersonal and presentation skills

  • Financial services experience preferred

Potential Salary: $127,900.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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