Job Information

TIAA Manager, Publishing Data Management in Boston, Massachusetts

Marketing Services

Support the team in the publishing of investment-related data and content for TIAA Institutional business partners. The primary focus will be on managing projects related to the publication of investment-related materials, both online and in PDF format. Additional responsibilities in administering regular updates of data (i.e. monthly, quarterly data updates correlating with the financial industry).

Key Responsibilities and Duties

  • In charge of managing major projects, changes and enhancements of investment-related websites and online properties.

  • Lead business-side investment publishing development efforts for multiple business partners, coordinating with multiple data providers, Digital Strategy Dept., vendors and TIAA Internal IT.

  • Ambassador for Publishing Operations Dept. in investment-related work. SME to business on investment publishing.

  • Manage production efforts to update the daily, monthly, and quarterly publishing of performance data and content for TIAA customers, coordinating with multiple data providers, Digital Strategy Dept., vendors and TIAA Internal IT.

  • Troubleshoot issues, coordinate reviews with data and technical partners, and manage communications to business teams throughout the issue management process.

  • Develop and maintain standard operating procedures (SOPs) for Publishing Operations.

  • Participate in Investment Publishing, Enrollment Publishing and Publishing Operations team activities, including quarter-end data/content/material updates, projects and enhancements, testing, and other cross-team activities.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 3+ Years Required; 5+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Additional Responsibilities:

  • This role will combine three pillars (people, process and technology) to successfully manage all data files/extracts published in Seismic presentations.

  • People: Work with key business partners and vendors to ensure data quality, accuracy and timeliness during quarter production. Assist business partners in development of future business rules/business logic for future data extracts to support Seismic presentations.

  • Process: Manage production process associated with Seismic presentations, ensure appropriate approvals and data reviews occur and ensure SLAs are met for data delivery. Documents data process and manages data governance cadences and ensures data is in alignment with broader data governance definitions. Support process improvements that increase data accuracy, speed to market and reduction of re-work.

  • Technology: Use a variety of automation/visualization tools to solve data problems, assess/analyze data accuracy/quality and process optimization opportunities. Draft technical requirements for new data sets and work closely with IT partners for development, UAT and deployment.

  • Drive automation, data quality/accuracy and efficiency to support publishing data and publishing operations teams.

  • Manages and maintains data governance infrastructure (Process and documentation) related to data used within Seismic presentations and work with upstream business and data partners to ensure integrity of data, alignment of definitions/business logic and data sourcing.

  • As the SME for Seismic presentation data, the SME will manage projects associated with new data requests and/or data changes, work with platform operators, IT development partners, and business partners

  • Help guide future business rules/business logic development. (E.g. streamline data duplication for various presentations, if data exists how to leverage existing data).

  • Data process documentation and SOP maintenance and development as necessary to support new and existing data processes.

Required Qualifications:

  • Three plus years of having a high aptitude for complex problem analysis and resolution

  • Three plus years understanding of IT development processes and technical concepts

  • Three plus years competence in defining problems, collecting data, establishing facts, and drawing valid conclusions

  • Three plus years proficient in interpreting an extensive variety of technical instructions in mathematical or diagram form and dealing with several abstract and concrete variables

  • Three plus years skilled at documenting, analyzing, and resolving risks/issues

  • Three plus years of an inherent drive and desire for continuous improvement

  • Three plus years of technical proficiency regarding database design, development, data models, techniques for data mining and segmentation

  • Three plus years using tools to extract data from primary and secondary sources and validate data as needed

Preferred Qualifications:

  • Bachelor's degree in finance or related discipline

  • Proficient at drafting technical design and data requirements documentation

  • Tableau or similar visualization software proficiency

  • Procedural documentation proficiency strongly desired

  • Snowflake, Teradata knowledge preferred

  • SQL coding knowledge desired

  • Familiarity with Seismic presentations

  • Ability to understand and communicate complex data concepts tied to institutional and financial data presentations and materials

  • Vendor engagement and management

  • Work independently in a fast-paced and rapidly changing environment

  • Concurrently handle multiple projects and prioritize accordingly

  • Build relationships and maintain successful working relationships with individuals at varying levels and from different areas of the organization

  • Strong understanding of financial services industry and ability to grasp new concepts and processes

  • Ability to operate strategically and tactically based on business needs

  • Detail orientated

  • Perform analysis to assess quality and meaning of data


Base Pay Range: $75,000/yr. - $125,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.