Job Information

TIAA Infrastructure Manager - Technology Change Management Process Leader in Broomfield, Colorado

Infrastructure Mgr

The Infrastructure Manager manages a team of professionals responsible for the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by overseeing that uptime, performance, resource availability, and security of computers are within established operational guidelines.

Key Responsibilities and Duties

  • Champions solutions, improvements and best practices to increase operational efficiency and lower operating cost.

  • Ensures that capacity workload modeling and availability analysis is performed for a variety of platforms and environments.

  • Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.

  • Develops team members through reasonable, effective performance development plans, technical training opportunities and stretch work assignments.

  • Manages professionals responsible for designing, deploying and providing support for the domain in support of key business requirements.

  • Develops and executes the engineering and operational roadmaps for domain services.

  • Leads the identification, implementation and monitoring of best practices for technology architecture, while providing expert advice on core infrastructure initiatives.

  • Advises senior management on project, operational, and strategy risks and opportunities along with corrective action plans when required.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


The Technology Change Management Process Leader defines the process objectives and mission for Enterprise TIAA. Engage stakeholders to ensure alignment to optimize process design. Reports KPIs and communicates performance using tailored dashboards. Identify, plan and manage process improvement opportunities from planning and to execution success by delivering frameworks required for successful changes. Leads from the front a team of diverse Subject Matter Experts. Ensure the use of technology-based systems and processes to ensure scalable solutions that are compliant with TIAA Policies and Standards.

  • Lead change management across TIAA with focus on delivery agility and quality

  • Testing and promoting to production the Change Management framework and practices in close collaboration with stakeholders in accordance to Policy, Standard, Procedures

  • Support existing federated change management adoption across all strategic priorities

  • Executing change in close collaboration with Release teams

  • Proliferate the Change Management control Procedures across the enterprise

  • Coordinate the implementation the ITSM strategy, roadmap, resourcing and business cases to drive and deliver objectives

  • Reduce Incidents caused by Change by working with leadership to properly characterize Risks associated with Change

  • Agilely adapt to market transformations to support new initiatives with automations

  • Hold process users accountable by implementing formal Change breach protocols

  • Ability to balance the delivery of programs against a defined budget against resources

  • Anticipate trends through persistent education in future technologies and adapt / incorporate them to ITSM organizational plan

  • Highly developed presentation, facilitation, and communication skills (both verbal and written)

  • Politically savvy collaborator and consensus builder with a track record of bringing people together around a common cause

  • Experience in CMDB, ServiceNow, Tripwire

Base Pay Range: $135,200/yr. - $225,300/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.