Job Information

TIAA Bank Bank Fraud Leader - Financial Crimes Management in Charlotte, North Carolina

Fraud Manager

The Fraud Manager manages experienced professional employees that are responsible for large or complex investigations regarding the control, detection and analysis of frauds to manage the threat of external fraud. . While owning Fraud strategy implementation for short-term results, this job identifies potential fraud cases by detecting higher risk transactions involving both financial transactions/non-financial transactions including: cash withdrawals, account access, digital based access, authentication monitoring and phone-based access.

Key Responsibilities and Duties

  • Manages a team of employees that detect and investigate alleged customer fraud claims, high risk transactions, or other unusual activity.

  • Ensure quality control processes validate adherence to standards

  • Develops and implements action plans for detecting fraudulent activities against the organization.

  • Advises senior management on the design and implementation of fraud prevention strategies and processes necessary for minimizing risk of financial crimes against the organization.

  • Evaluates fraud analysis to improve operational efficiency and effectiveness of company controls. Manages relationships with key fraud stakeholders and business partners.

  • Ensures that detection process and investigations are appropriately documented and are compliant with regulatory requirements and industry best practices.

  • Monitors existing and potential fraudulent situations to protect the company’s financial and operational situation.

  • Manages trending reports and key indicators used to serve as early warning risk indicators for potentially fraudulent activity.

  • Leverages industry contacts and law enforcement to track money trails and recover funds for the organization.

  • Manages performance of Fraud team members through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional performance, engagement, motivation and development of team.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

FINRA Registrations

  • SRC Indicator: NRF

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Potential Salary: $210,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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