Job Information

TIAA Business Analyst in CHARLOTTE, North Carolina

Company Overview:

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

For more information about TIAA, .

Position Summary:

TIAA is seeking a Business Analyst for their End User Services’ (EUS) organization in Charlotte, NC office. This position will beresponsible for documenting EUS’s Knowledge Management and related business processes in order to identify optimization and process redesign opportunities. This position will also work with various stakeholders in order to understand operations that impact the EUS organization to qualify/quantify opportunities and identify which groups would be impacted by proposed changes.


  • Actively and consistently supportefforts to simplify and enhance the customer experience

  • Research, review, and analyze theeffectiveness and efficiency of existing Knowledge Management (KM) and relatedEUS processes in order to define current business activities and gaps in orderto develop strategies for enhancing these processes

  • Perform a cross-functional rolebetween EUS and stakeholders that supports EUS business process improvementopportunities

  • Identify trends and occurrences indata and translate findings into various mediums including text, charts,graphs, tables, etc.

  • Develop, standardize, and maintainnew or improved KM and related EUS processes and procedures based on findingsand analysis and document using tools such as Microsoft Word, Visio, etc.

  • Manage the process review andsignoff of new methods and procedures, including testing and roll out ofprocess improvements that impact EUS

  • Communicate process changes,enhancements, and modifications, verbally or through written documentation, tomanagement, peers, staff, and other employees so that process changes,benefits/value, and solutions are understood



  • Two(2) years relevant experience regarding practices and procedures for analysisof businessperformance and impact related tointernal customer-facing end user services

  • Six (6) months experience using MSOffice Suite products (i.e. Word, Excel, PowerPoint, Access)

  • Six(6) months experience performing analysis and presenting findings to alllevels of stakeholders


  • Bachelor’s degree in Computer Science,Management Information Systems, or Business Administration

  • Experience handling medium to complex andcross-functional IT solutions

  • Ability to collaborate with team members, datateams and other business contacts

  • Abilityto multi-task and prioritize

  • Strong written and verbalcommunication and presentation skills

  • Abilityto learn new methods and technology

EqualEmployment Opportunity is not just the law, it’s our commitment. Read moreabout the .

If youneed assistance applying due to visually or hearing impaired, please email .

We are anEqual Opportunity/Affirmative Action Employer. We will consider all qualifiedapplicants for employment regardless of age, race, color, national origin, sex,religion, veteran status, disability, sexual orientation, gender identity, orany other legally protected status.

Additional Information

  • Requisition ID: 1720704

Field: Technology

Company: TIAA

Post Date: 2 days ago