Job Information

TIAA Bank Business Integration Consultant - Banking Deposit Ops UAT Tester in Charlotte, North Carolina

Business Integration Consultant

The Business Integration Consultant supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

Key Responsibilities and Duties

  • Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.

  • Analyzes business intelligence data on call center customer service quality to inform business decisions.

  • Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.

  • Supports the development of integration training materials and activities for new processes and procedures.

  • Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.

  • Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.


  • 2 Years Required; 3 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level


  • The UAT tester partners with product management, operations, and business analysts to prove through testing that project deliverables meet business requirements.

  • The UAT tester must have experience in User Acceptance Testing methodology and process while being able to manage the progress of the test cycle, in preparation for project deployment.

  • The candidate should have a financial services background.

  • The UAT tester will also plan and participate in release deployment activities to validate that the deliverables are working correctly post deployment. They will also be expected to work on other projects as assigned


  • 4 plus years experience UAT (User Acceptance Testing)

Desired Qualifications:

  • Experience in testing Deposit Operations Business applications/processes and Customer Facing applications

  • Experience testing in both Waterfall and Agile methodologies

  • Experience in managing and participating in Deployment Post Production Validation (PPV) activities

  • Strong ability to quickly learn business processes

  • Must be able to use and have advanced computer skills and be proficient with Microsoft software products.

  • Works well independently and self–driven to meet project deadlines

  • Manage and prioritize multiple competing demands/priorities

  • Excels in a fast paced environment with strict deadlines

  • Working knowledge of Automated Testing Tools (QTP – Quick Test Professional) is a plus, though not required

  • Working knowledge of HP ALM (Hewlett Packard – Application Lifecycle Management, formerly known as Quality Center) and TFS ( Team Foundation Server )

  • Familiarity with SharePoint

  • Familiarity with FIS Application Suite, Cenlar Lending platform and PHH LoanSpan

  • Ability to form strong business relationships

Potential Salary: $86,300.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.