Job Information

TIAA Enterprise Sr. Director, AML Operations and Data Analytics in Charlotte, North Carolina

The Head of AML Operations and Data Analytics will lead an AML Operations team and manage IT partnerships and vendor relationships, among other responsibilities, while developing strategies to optimize and modernize TIAA’s AML and sanctions programs. The purpose of the of AML Operations team is to design and maintain AML models, perform scenario effectiveness assessments, lead efforts around AML and sanctions platform enhancements, and metrics and reporting development. This position reports directly to the enterprise Chief AML and Sanctions Officer.

Key Responsibilities and Duties

  • Establish and lead a team to implement AML models and tools and act as model owner.

  • Act as Subject Matter Expert (SME) and program lead for tuning and enhancement initiatives representing the AML and sanctions programs.

  • Responsible for AML and sanctions compliance technology strategy and implementation efforts to optimize and modernize the AML and sanctions programs based on the continuous evolution of risks and the regulatory landscape.

  • Work in partnership with the Financial Intelligence Unit (FIU) and AML and Sanction Governance teams to develop and drive initiatives and continuous improvements that transform and modernize the capabilities and services of the AML and sanctions transaction monitoring program and platforms (e.g., Actimize and Bridger).

  • Design and implement risk-based alert scoring and perform periodic and event driven tuning of AML segments, scenarios, rules, and thresholds.

  • Assist with annual risk and typology coverage assessment.

  • Responsible for the creation and maintenance of operational metrics, committee metrics, and board/executive level metrics for the AML and sanctions programs.

  • Support any requests from external regulators, internal audit, or compliance testing.

  • Ensure timely remediation of any issues, either self-identified or identified through second- or third-line teams (internal audit or compliance testing).

  • Develop and maintain standards for segmentation methodology, scenario tuning methodology, peer grouping, BTL/ATL testing, customer risk scoring methodology, and sanction screening methodology.

  • Lead an analytics team to assess on an on-going basis current and future state of surveillance, platform, policies, and procedures.

  • Manage vendor relationships, vendor budgets, and IT partnerships related to the AML program and oversight of AML systems access and entitlements.

  • Attend and participate in AML committee meetings to provide updates on issues, risks, and status of the AML operations program.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 8+ Years Required; 10+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level




  • Minimum of 15 years overall experience, with at least 10 years of experience in Fraud, AML, and/or Risk, Compliance.


  • Knowledge and experience in implementing and optimizing Actimize .

  • Excellent verbal and written English communication skills.

  • Excellent skills with creating and delivering impactful presentations.

  • Solid program management experience with enterprise level impact.

  • Able to interpret complex requirements, analytical ability, a self-starter, and decision-making capabilities.

  • Demonstrated experience in tuning, optimization, and threshold calibration of AML models.

  • Extensive professional experience, including comprehensive experience in financial services (brokerage, insurance, retirement, trust, and investment operations) focused in compliance or BSA/AML area.

  • SME in financial crime compliance covering product lines such as wealth management, brokerage, trade, and asset management.

  • Demonstrated experience in with RDMBS (e.g., Oracle, MSSQL, etc.) and Big Data (e.g., Hadoop, etc.) and SQL/PS-SQL.

  • Exposure to Predictive/Data Analytics, R, Python, Machine Learning/AI.

  • ACAMS certification.

Base Pay Range: $151,500/yr. - $252,600/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.