Job Information

TIAA Lead Mainframe Engineer in Charlotte, North Carolina

Lead Engineer

The Engineering job designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems.

Key Responsibilities and Duties

  • Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.

  • Evaluates and implements changes to existing system logic difficulties and documentation as necessary.

  • Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.

  • Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

  • Identifies and documents all system constraints, implications and consequences of various proposed system changes.

  • Educates end users on system designs and functionalities through creation of training materials and conducting demos.

  • Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required skills:

  • 5+ years of experience with CICS/Systems Programming and experience performing SMPE installs, maintenance, system configuration (MRO).

  • 3+ years of experience identifying root cause and problem resolutions for SEV1, SEV2, SEV3, and SEV4 CICS Issues, as well as implementing said solutions.

  • Provide 24x7 support for a large enterprise platforms on a rotational basis.

Preferred Skills:

  • 3+ years of experience in the installation and support of third party vendor software such as TMON for CICS, CICS VR, SYSB-II and DumpMaster for CICS, TraceMaster for CICS.

  • 1+ year of experience with CICS JAVA, CICS Web Services, CICSPLEX, CICS Explorer, and managing the day to day support of the CICS Transaction Server and MQ on z/OS.

  • Working knowledge of or willingness to learn and engineer our other data movement platforms including Apache Kafka, Apache Nifi, Talend, IBM MQ/MQFTE, IBM InfoSphere Information Server, IBM Sterling Integrator, and native AWS data movement services.

  • Familiarity with Unix scripting, REXX scripting and CLIST scripting.

  • Experience with Ansible, Ansible Tower, Terraform, or other Infrastructure as Code platforms

  • Experience with one of the following scripting languages: ASP, HTML, PHP, Python, Perl or JavaScript .

  • Candidates must be able to work independently, be organized, self-motivated, inquisitive problem-solvers with excellent written and verbal communication skills.

  • In depth knowledge of CICS and MQ system and application debugging with system and application performance and tuning expertise. Application coding experience is a plus.

  • Ability to work closely with Partners, Customers, and Technicians to determine project requirements.

  • Willingness to work off-hours and weekends to accommodate implementation requirements.

  • Experience with developing in Java

  • Experience with Amazon (AWS) messaging services, analytics, and data movement services

  • Experience working with Enterprise level data movement products

  • Experience with clustered/grid architectures and associated High Availability, workload management and Disaster Recovery practices

  • Previous experience working in the financial services industry

  • Experience working in an Agile environment

  • ITIL experience or certification

  • Experience working with IBM Data Movement products

  • Project management experience

  • Ability to facilitate meetings

  • Experience working with Linux, AIX, Windows, and Mainframe Operating Systems,

  • Experience with Azure, z/OS, SMP/E

  • Bachelor’s degree or equivalent experience

Potential Salary: $140,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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For all other residents, click here ( to access the Applicant Privacy Notice.