Job Information

TIAA Lead UX Designer in Charlotte, North Carolina

Lead UX Designer

The Lead UX Designer oversees the process of designing and developing user engagement experiences for a variety of applications. While managing large projects under limited supervision, this job develops and documents functional requirements and translates into detail design documents. As a subject matter expert in user experience, this job works to research and develop design parameters, performance characteristics, and technical specifications of all products and components.

Key Responsibilities and Duties

  • Investigates and interprets how users feel about a system, looking at items like ease of use, perception of the value of the system, utility and efficiency in performing tasks.

  • Translates user needs and business requirements into features and functionality for digital experiences.

  • Approves process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies.

  • Maintains proficiency in design tools and possesses highly specialized knowledge of a specific technology.

  • Recommends to management the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.

  • Communicates the status of projects to clients and stakeholders.

  • Coaches, reviews and delegates work to lower level professionals.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Role Summary: The Lead UX Designer is responsible for creating best in class user experiences that will address business goals and customer expectations. The ideal candidate has strong communication skills, is collaborative, and can take both a creative and analytical approach when problem solving.


  • Collaborate with product and digital strategy teams to understand user needs and opportunities

  • Create low to high fidelity designs throughout the design process – including wireframes, user flows, detailed visual designs, and other documentation to communicate the experience

  • Coordinate and lead a UX team of designers, content strategists, usability and accessibility specialists

  • Collaborate with development team to understand constraints and ensure appropriate implementation

  • Manage the design workflow and timelines to ensure accurate and timely delivery of projects

Experience & skills:

  • 5+ years of experience as a User Experience Designer, Visual Designer, or similar role

  • Strong verbal and visual communication, written communication, interpersonal and presentation skills

  • Experience with multi-device design and responsive design

  • Experience with Sketch, Adobe Creative Suite, and Invision

  • Experience with agile methodologies

  • A passion for being the voice of the user and a proven track-record building user-centric solutions

  • Financial services experience preferred

Potential Salary: $143,600.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.