Job Information

TIAA Learning Consultant in Charlotte, North Carolina

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 17 months. This term could be extended based on company business needs.

CW-Learning Consultant

Designs, implements, monitors and supports staff development and career planning strategies, procedures and initiatives.

Key Responsibilities and Duties

  • Designing staff development and career planning programs, and ensuring senior managers and Training and Development (T&D) staff understand the purposes and methods of these programs.

  • Monitoring and analyzing T&D practices and processes to determine their efficiency and effectiveness; recommending areas of improvement to achieve and deliver higher quality services.

  • Maintaining effective internal communications between business unit managers and T&D staff to discuss the changes that will impact T&D design, development or program delivery.

  • Determining external clients' T&D needs and helping them achieve their objectives.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 3+ Years Required; 5+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


This role will assess, design, implement, and support ongoing learning and development programs. This job also serves as a consultant and resource to leaders in directing program development needs and provides learning programs through various methods. Working independently under general supervision, this job develops and delivers web-based and in-person professional development programs, and provides effective uses of technology in all modes of instruction.

This is a Hybrid role based either in the following office location Charlotte, NC or Denver, CO.


  • Conduct skills gap analyses and assess learning needs

  • Working with subject matter experts (SMEs) and identifying target audience’s training needs

  • Collaborate with SMEs to create engaging training course content and learning activities that enhance the learning process by:

  • Designing detailed educational curriculum, including dates, topics and number of hours required per course

  • Determining evaluation criteria

  • Developing and edit learning material and content

  • Developing instructor’s manuals, rubrics, and other teaching tools

  • Appling tested instructional design theories, practice and methods

  • Creating supporting material/media (audio, video, simulations, role plays, games etc)

  • Creating and validate assessment tools

  • Areas of training include, but are not limited to, technical and soft skill training

  • Develops engaging learning activates and course materials that improves retention and transfer of knowledge.


  • Excellent knowledge of learning theories and instructional design models

  • Understanding of varied learning styles

  • Curriculum and experience planning skills

  • Knowledge of assessment and evaluation methods

  • Excellent written and oral communication skills

  • Ability to write effective copy, instructional text, audio scripts/video scripts

  • Familiar with website design, video technology and editing

  • Great networking and interpersonal abilities.

  • Strong planning skills, vision, and creative intelligence

  • Excellent project management and organizational skills

  • Critical thinking skills

  • Ability to prioritize and manage multiple simultaneous deadlines

  • Proficient in consulting with business leaders and SME’s

Required Skills

  • Foundational knowledge of Instructional Design principles and adult learning theory.

  • Experience in customized, thoughtful, creative Learning Experiences beyond basic eLearning.

  • Extensive knowledge of best practices in the creation & design of instructional materials for adult education and/or corporate training

  • Ability to effectively present complex technical and soft-skill concepts through design and visuals.

  • Minimum 5 years of work experience as an Instructional Designer preferred.

Start Date: 10-Jul-2023

End Date: 31-Dec-2024

Travel Required: Yes

Base Pay Range: $30.56/hr. - $31.65/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.