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TIAA Program Manager - Digital and Client Experience in Charlotte, North Carolina

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 7 months. This term could be extended based on company business needs.

CW-Project/Program Management Analyst V

The ProjectProg Mgmt job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organization's largest and most complex projects.

Key Responsibilities and Duties

  • Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.

  • Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.

  • Establishes project plan and monitors progress and performance against this plan.

  • Monitors the status of projects including cost, timing, and staffing.

  • Identifies and resolves obstacles to completing project on time and to budget.

  • Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.

  • Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.

  • Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

9IC

  • Experience working in Digital & Client Experience environment (not IT specific)

  • Working in a matrixed environment

  • Working with senior leadership on strategic initiatives

  • Leads project meetings and identifies cross-functional impacts to project initiatives and develops recommendations to influence programs for end to end customer/associate journeys

  • Proactively drive integration and collaboration across key business partners - e.g. technology/engineers, finance, legal, regulatory and cross enterprise stakeholders

  • Communicate program updates to leadership team, across portfolio to stakeholders, and to program and projects teams and ensures stakeholder agreement across enterprise impacts

  • Create executive level presentations for leadership (Board, EC, and QBR) to monitor progress through completion and coordinate on-going project level reporting, interdependency management, performance management, and issue, risk and change review and escalation reporting

  • Work with Business Owners to ensure all risks, issues, cross project/project dependencies are clearly identified, mitigated, and consistently monitored to ensure delivery per plan and to ensure project/program with dependencies are fully aware of status on program/project execution, assist with clearing obstacles

  • Work with Business Owners to drive outcomes and performance metrics

  • Owns and manages timelines and planning deliverables including resource requirements, scope management, drives outcomes, stakeholder engagement and budget

  • Provide guidance to execution teams and assist with the identification of cross enterprise impacts and cross enterprise resource engagement

  • Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects

  • Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels

  • Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete

  • Individual will not manage direct reports, but will partner with business owners and senior leaders across the portfolio to ensure programs / projects are managed appropriately

  • Proven ability to execute in SAFe environment

  • Proficient in MS Office suite including MS Project, Outlook, Word, PowerPoint, Excel, etc.​

  • Ability to build strong relationships and work across the enterprise with Leadership, Stakeholders, and Business Partners

Start Date: 19-May-2025

End Date: 31-Dec-2025

Travel Required: No

Anticipated Posting End Date:

2025-05-02

Base Pay Range: $59.28/hr. - $101.44/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.


Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

  • For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

  • For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

  • For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

  • For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)

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