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TIAA Bank Salesforce Marketing Cloud Core Email Specialist in Charlotte, North Carolina

Marketing Automation Specialist

This role will be responsible for enabling personalized customer experiences that support strategic marketing objectives through orchestrating customer journeys across distribution channels. Successful candidate will leverage marketing technology and data to deliver highly personalized, automated customer journeys across multiple audience segments. Effective problem-solving ability, through technical and analytical expertise, and understands end-to-end marketing processes, including strategy, creative development, and marketing operations functions are essential to this role. This individual partners effectively with Technology partners to define and implement marketing automation platform requirements.

This role is at the forefront of activating data driven client journeys, and requires a hybrid of skill sets, which include: hands on coding, test instrumentation, marketing strategy, and client advocacy. You will create 'always on' client journeys to enhance Nuveen's ability to connect with various segments of the market and partner with our sales, marketing, and analytics organizations to bring client journeys to life.

Key Responsibilities and Duties

  • Lead the development of personalized experiences in core marketing automation platform(s) to automate and optimize customer journeys.

  • Collaborate with sales, marketing, and analytics teams to ensure successful integration of marketing automation as part of the overall client experience.

  • Translate journey maps into technical use-cases to author and execute business requirements into core automation platform(s). Operating A/B and multivariate testing, and providing feedback and recommendation to optimize digital marketing initiatives.

  • Leverage dynamic content capabilities to test, improve, and optimize customer journeys at-scale.

  • Monitor journey and campaign execution metrics, tracking and analyzing performance to generate insights to share back with cross functional teams focused on client engagement.

  • Partner with Analytics team to establish and monitor KPIs and to provide performance analysis, including recommendations to improve outcomes.

  • Partner with Technology teams to define and implement new platform features and integrations to successfully deliver and improve marketing automation and reporting capabilities.

  • .Oversee user testing and QA processes to ensure quality and integrity of automated programs developed

  • Research, test and apply best practices to improve marketing automation performance.

Additional Responsibilities

  • Deep domain expertise in marketing automation, with extensive experience in HTML coding, working knowledge of SQL query development, and API integration.

  • Extensive experience in the use of marketing automation technology (Adobe, Eloqua, Salesforce Marketing Cloud/Pardot, etc.) to deliver personalized, omni-channel campaigns and journeys.

  • Experience leveraging dynamic content to support A/B and multi-variate testing across digital and traditional channels.

  • Strong data processing, and data management skills, with proven ability to define and act upon data-driven insights.

  • Ability to author early-stage use-case requirements.

  • Superior problem-solving skills, with high attention to detail and strong process documentation abilities.

  • Ability to work cross functionally at all levels of the organization. Highly skilled in issue resolution, negotiation, and consensus building. Strong relationship building, coaching, and communication skills.

Qualifications

  • 3 Years Required; 5 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level

7IC

Required Qualifications:

  • Three plus years of experience coding HTML, XML, Javascript, CSS structure (preferred AMPscript), plus a strong working knowledge of SQL query development.

  • Three plus years of experience in the use of marketing automation technology (Salesforce Marketing Cloud/Pardot, Adobe, Eloqua) to deliver personalized, omni-channel Campaigns and Journeys.

Preferred Qualifications:

  • Experience leveraging dynamic content to support A/B and multi-variate testing across digital and traditional channels

  • Strong data processing, and data management skills, with proven ability to define and act upon data-driven insights

  • Ability to author early-stage use-case requirements.

  • Superior problem-solving skills, with high attention to detail

  • Ability to work cross functionally across teams. Highly skilled in issue resolution, negotiation, and consensus building. Strong relationship building, coaching, and communication skills

  • Experience with object-oriented programming languages such as .NET or Java, Ruby, C#, C++, Python, preferred but not required

  • Experience connecting CMS (Sitecore, Adobe Experience Manager, other) platform content into marketing automation platform to enable personalization across channels at scale.

  • Ability to manage multiple projects simultaneously working against tight deadlines

  • Experience in Financial Services preferred

  • Experience integrating CRMs with marketing applications and processes is a plus

  • Relevant technical and/or industry certifications (i.e. SFMC certifications) are a plus

Potential Salary: $102,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Â


Company Overview

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.Â

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.Â

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Â

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For residents of California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) to access the EU / UK Pre-employment Notice.

For all other residents, click here (http://www.tiaa.org/public/tiaa-nuveen-privacy) to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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