Job Information

TIAA Senior Network Security Engineer in Charlotte, North Carolina

Senior Engineer

The Information Systems Engineer designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems.

Key Responsibilities and Duties

  • Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.

  • Evaluates and implements changes to existing system logic difficulties and documentation as necessary.

  • Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.

  • Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

  • Identifies and documents all system constraints, implications and consequences of various proposed system changes.

  • Educates end users on system designs and functionalities through creation of training materials and conducting demos.

  • Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.

Educational Requirements

  • Bachelor's Degree Preferred

Work Experience

  • 3+ Years Required; 5+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Senior Network Engineer

The Senior Network Operations Engineer is a technical position, reporting to the Manager, Network Security Operations Services, and will interact heavily with the Federated Operations community. The Network Operations Engineer will be responsible for determining the business requirements and manage the day-to-day operational effectiveness and stability of the enterprise network, with a focus on security services including firewall and proxy, both on premise and in the cloud. Primary responsibilities will involve fault and event management, along with providing customer support for both incident and change management. Experience with ITIL processes, customer support, firewall management, proxy management, and the ability to work in a collaborative team environment, is necessary.

A critical aspect of the role is to manage and support the network aspects of Network Security Service programs for Internet and Remote Access connectivity and for corporate expansion and integration. Responsible for managing technical solutions that will carry TIAA into the future and support a period of tremendous change; leading with influence and a balanced approach to quality execution, stability, and world class customer support.

The successful candidate must have a proven ability as a strong team player, able to collaborate and influence to achieve goals that define and develop best-in-class network security service that meets TIAA’s march towards a global operating enterprise.


  • Join the team to lead the support of on premise and cloud proxy solutions, in addition to firewall services, including policy management, site-to-site business VPN’s, and end user remote VPN.

  • Understand, and provide support for, the full platform product life cycle

  • Support the platforms and determine the best operating model that enables our people to be productive 7x24 regardless of geography

  • Participate in service reviews, continually improving our service

  • Conduct network assessments to validate an enterprise baseline and provide context for future network direction

  • Responsible for daily operational duties, including fault management, incident management, and ticket management

  • Provide support and technical guidance for massively growing global infrastructure

  • Process customer requests for network configuration updates, such as firewall and proxy changes

  • Write, augment and maintain operational documentation

  • Make recommendations on integration strategies, platforms, and application infrastructure required to successfully implement desired solutions, in addition to providing best practice advice to other teams.

Required Skills:

  • 3 or more years of experience in supporting, monitoring, configuring, and implementing enterprise networks with diverse solutions from multiple vendors on a large enterprise and global scale.

  • Hands-on technical experience with proxy services, both cloud and on premise, such as Zscaler and Blue Coat

  • Hands-on technical experience with firewall services, such as Palo Alto (preferred) and Cisco FirePower/ASA

  • Validated knowledge of network technologies through achievement of professional certifications.

  • Understanding of network and data center architecture, including cloud architectures in design, implementation and operations such as Microsoft Teams, AWS, Workday.

  • Knowledge of networking infrastructure suppliers and service offerings including or similar to: Cisco, F5 Networks, Palo Alto, Riverbed, Zscaler, Blue Coat, AT&T, Lumen and Telstra

  • Knowledge of security design principals ensuring secure, scalable and supportable network services

Preferred Skills:

  • A proven track record of technical experience with network technologies, tools and platforms

  • Deep understanding of the design, operation and regulatory aspects of global networks

  • Solid understanding of remote access and SaaS solutions

  • Bachelor’s degree preferred along with relevant industry certifications

  • Passion for leading change and ability to bring others along

  • Palo Alto ACE or equivalent certification

Potential Salary: $113,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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