TIAA Jobs

Job Information

TIAA Sr Salesforce Administrator in CHARLOTTE, North Carolina

SUMMARY:

Nuveen’s Client Insights & Analytics organization is focused on turbo-charging distribution through data and analytics, the CRM ecosystem, and digital tools to enable sales, service, marketing, and product organizations better meet client needs. We are focused on:

  • Developing a deep understanding of our business and clients through analytics and customer research to redefine the ‘metrics that matter’ to help establish our distribution model of the future

  • Building data-driven sales and marketing practices enabled by segmentation and prescriptive modeling to target and serve clients based on their needs and preferences

  • Enabling the sales, service, and marketing organizations to better meet client needs through activation platforms, inclusive of CRM, marketing automation, and other internal tools

  • Developing scalable engagement models incorporating digital to enhance our effectiveness, productivity, relevance and return on investment

  • Expanding digital client facing capabilities to deliver a distinctive omni-channel client experience that seamlessly integrates digital and human interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are generally representative of the nature and level of work assigned and are not necessarily all inclusive.

The role is responsible for supporting Nuveen’s global Salesforce.com instance. The role is responsible for supporting Nuveen’s global distribution teams by managing user requests, enhancing user experience, providing user training, and managing data integrity of the platform. The role assists in the implementation of business processes and improvements that drive customer satisfaction and reduce risk. The role is responsible for activities associated with ongoing enhancements and integrations, including business requirements, documentation, testing, and training. A successful candidatewill have significant experience with interacting with business users, coordination with IT, and will possess hands-on Salesforce.com administration skills. They will understand how various strategic and tactical changes impact the entire platform, and will work to increase platform adoption to enable the business to realize the platform’s full potential. They will use their experience and knowledge of CRM and application best practices to advice the organization on all items related to Nuveen’s Salesforce.com instance.

  • Perform application configuration and customization (managing picklists, developing workflows, etc.), including testing and evaluation, to ensure quality and consistency

  • Develop and maintain end user training documentation, and deliver user training

  • User support to analyze and resolve simple to complex application issues

  • Drive user adoption of Salesforce

  • Manage and maintain data within Salesforce to ensure data adheres to data standards

  • Recommend and implement data quality processes. Provide sign off on data-related changes. Educate users on data standards

  • Identify gaps between business needs and standard CRM application functionality.Partner with IT to design and document solutions to bridge the gaps, and provide detailed business requirements for Salesfore.com developers

  • Develop, document, and execute test plans to assess business processes

  • Assist and advise Technical Architects on design decisions, both within Salesforce.com itself and other connected applications

  • Analyze data and identify trends to help prioritize resources between enhancement items and training sessions

  • Perform other job-related functions as assigned

QUALIFICATIONS:

To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Education and/or Experience:

  • Salesforce Administrator certification required

  • 7+ years of relevant hands-on experience in supportingSalesforce.com based business applications

  • Sales Cloud, Platform App Builder, or Pardotcertification a plus

  • Asset management orfinancial services industry experience preferred

  • Bachelor’s Degree. Some post graduate work, suchas technical or financial certifications, or work towards master’s degree, ispreferred

Knowledge, skills and abilities:

  • Proficient configuring the Salesforce.com platform andcreating reports and dashboard

  • Proficient in both classic and lightning enabledSalesforce.com instances

  • Proficient with Salesforce Dataloader

  • Strong understanding of Salesforce security and sharingmodel

  • Strong understanding of objectoriented concepts and relational database concepts

  • Intermediate/advanced SQL or similarquery language

  • Understandingof sales and marketing processes

  • Priortraining experience

Additional:

  • Experienceintegrating Salesforce.com with enterprise-level applications though allavailable integration channels, including Salesforce-to-Salesforce

  • Experiencewith AppExchange partners such as Pardot, Riva, Seismic

  • Experiencewith Salesforce Community Cloud, Marketing Cloud, Sales Cloud, ServiceCloud

  • Experience integratingwith 3 rd party data providers and services

  • Experiencewith Demandtools or similar 3 rd party data tools

  • Strongpresentation skills

  • Strongwriting skills

  • Strong analytical skills

  • Ability to display independent judgment to makedecisions where no clear precedents exist; adjusts plans and deliverables with the right approvals and the business goals in mind. Ensures that allstandards are followed and controls are adequately designed andimplemented.

TRAVEL :

Limited travel required (<10%)

Additional Information

  • Requisition ID: 1726950

Company: Nuveen

Post Date: Oct 15, 2020

DirectEmployers