TIAA Tech Infrastructure Manager in Charlotte, North Carolina
The Tech Infrastructure Manager supervises professional level employees and manages the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines.
Key Responsibilities and Duties
Supervises team members responsible for the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems.
Approves automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.
Identifies and monitors best practices for technology architecture, while providing expert advice on core infrastructure initiatives.
Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required.
Publishes metrics to qualify and quantify configuration success, and ensures that configuration practices are in compliance with standards.
Ensures successful delivery on all project and operational commitments, including quality and timeliness metrics.
Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.
Develops team members through reasonable, effective performance development plans, technical training opportunities and stretch work assignments.
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Minimum of 5+ years of Middleware Infrastructure experience with web and application servers
5+ year of experience collaborating with IT and Business partners to design, develop, and troubleshoot end to end technical solutions
Provide solutions for monitoring and alerts in Middleware area
Proven ability to be able to triage/troubleshoot production incidents
Ensure service and infrastructure operations support in Middleware area to internal and external customers in accordance with the terms of the established Service Level Agreements (SLAs)
Experience Managing and Supporting implementation of technical solutions and product upgrades in Middleware infrastructure with Apache, Tomcat, OBIEE, Oracle Analytics Servers, Oracle Analytics Cloud, Oracle Hyperion Financial management (HFM) in on-prem and cloud environments
Experience with configuration and troubleshooting Single Sign-On (Ping) issues in Apache Servers
Maintain ServiceNow reporting with tasks, changes and incidents associated with the team
Perform change management, incident management and Problem management, configuration, design, and implementation of supported products and systems
Potential Salary: $147,315.00 USD
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
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