TIAA UX Staff Product Designer in Charlotte, North Carolina
The Staff Product Designer builds and leads a team or staff within the UX discipline, working to create experiences that exceed industry standards. With a player-coach approach, they balance task management, such as setting priorities and goals, with the responsibilities of individual contributions to the broader team. They will relentlessly advocate for the customer, inspiring others to push the boundaries when creating user experiences that show our dedication for customer’s finances—up to and through retirement. They will conceptualize these experiences through collaboration, sketching, storyboarding, information modeling and other methods.
Candidates should possess mastery of digital design, the design thinking process and a demonstrated ability to produce high-quality and delightful experiences that organize complex high-volume transactional websites into well-integrated systems that solve customer needs.
Key Responsibilities and Duties
Build, mentor, and inspire a team of UI/UX designers by providing vision and creative direction.
Define goals and objectives for team or staff.
Responsible for experience of various digital products or services.
Provide timely updates to the Head of UX on the progress of team initiatives.
Collaborate with UX, product and technology partners to fully understand the customer journey, potential gaps, and opportunities.
Act as a player/coach by leading various initiatives and providing feedback to team members.
Lead and represent the customer POV with digital and technology partners.
Lead the creation of a mobile-optimized experience that adapts to all supported devices and viewports.
Develop artifacts ranging from low- to high-fidelity wireframes, user flows, visual designs, specifications, annotations, and other documentation as needed throughout the design process to appropriately communicate the experience.
Evolve the design system to support the delivery of delightful omnichannel experiences.
Lead the digital experience throughout its development lifecycle to ensure integrity of information architecture and usability guidelines.
Provide clear and actionable feedback to team or staff.
Continually explore the competitive landscape and trends within the financial service market.
Experience with emerging digital trends and the ability to translate into creative solutions.
Build and develop UX team’s knowledge and skill set.
Partner with technology partners to ensure technical feasibility and flawless implementation of the design.
Adept in presenting creative work to executive-level stakeholders, highlighting the customer journey, and defending the design rationale.
Influential interpersonal and communication skills.
Strong ability to receive and synthesize feedback into delightful UX solutions
Expert knowledge of mobile design patterns.
Strong initiative and work ethic to meet critical project deadlines.
At ease working within a fast-paced, deadline-driven, and collaborative creative environment.
Ability to communicate clearly and effectively across the enterprise.
Mastery using collaborative design tools such as Figma, Sketch, InVision and Adobe Creative Cloud.
Flexibility to iterate on and negotiate feedback from executive- level stakeholders for exceptional customer experiences.
Experience leading a team or staff.
Flexibility to continuously adapt to meet the ever-changing needs of the market.
Experience within financial services or other highly regulated industry.
Experience with agile methodologies (ideally, SAFe framework).
Experience with web technologies (HTML/CSS).
Experience with mobile iOS & Android.
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
Potential Salary: $184,000.00 USD
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
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