Job Information

TIAA Director, Workplace Solutions in Chicago, Illinois

Workplace Solutions

The Workplace Solutions role supports key workplace modernization initiatives and is responsible for the adoption and optimization processes for the projects within those portfolios (e.g., New York, NY headquarters and Charlotte, NC main campus), including the delivery of all real estate change management activities and the ongoing measurement, monitoring, diagnoses and evolution of workplace modernization locations.

Key Responsibilities and Duties

  • Determines how much various spaces in the workplace are being utilized and how well associates are adapting to the new spaces using measurement tools (e.g., surveys, occupancy sensor data, observation, etc.).

  • Monitors workplace data regularly to ensure we are both using and optimizing our individual, meeting, community, and support spaces.

  • Diagnoses opportunities for creating or revising workplace standards along with developing potential solutions for consideration, in partnership with subject matter experts, inclusive of education or training needs, cost to implement, pros and cons, risks, ease of implementation, and other criteria.

  • Ensures workplace solutions are regularly developed, documented, and deployed through new standards, practices or protocols, in partnership with subject matter experts, to continuously optimize the workplace.

  • Executes all aspects of the workplace modernization change management process to ensure plans are completed and delivered according to plan (e.g., communications, training, associate engagement, change champion engagement, leadership touchpoints, pulse checks).

  • Leads a network of workplace champions representing all business areas and BRGs; owns all agendas and cadences to ensure effective continuous feedback loops; reports to business leaders and executives where appropriate.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required experience

  • 5+ years experience with project management approaches, tools and phases of the project life-cycle in a corporate setting

  • 5+ years experience with change management methodologies and tools along with solid understanding of how people go through a change and the change process in a corporate setting

Preferred experience

  • 3+ years of corporate real estate experience

  • Master’s Degree in Business Administration, HR, or Real Estate

  • Familiarity with qualitative and quantitative survey tools (focus groups, survey administration, excel)

  • Experience with large-scale workplace and real estate efforts, including technology changes

  • Experience with associate-centered workplace design principles (e.g., associate journeys)

  • Experience working within a PMO

  • Exceptional communication skills, both written and verbal; excellent active listening skills; and able to clearly articulate messages to a variety of audiences

  • Ability to influence others and move toward a common vision or goal

  • Ability to work effectively with colleagues, managers, stakeholders and business partners at all levels of the organization. Understands the importance of developing and maintaining strong relationships and is able to work collaboratively with and through others

  • Up to 20% travel


Potential Salary: $135,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here ( .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here ( .

For Applicants of Nuveen residing in Europe and APAC, please click here ( .

For Applicants of Greenwood residing in Brazil (English), click here ( .

For Applicants of Greenwood residing in Brazil (Portuguese), click here ( .

For Applicants of Westchester residing in Brazil (English), click here ( .

For Applicants of Westchester residing in Brazil (Portuguese), click here ( .