Job Information

TIAA Corporate Crisis Management Sr. Associate in Dallas, Texas


TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.


The Business Continuity Senior Associate supports the management and execution of the Corporate Business Continuity or Enterprise Crisis Management Program by providing consultation and guidance to business/support area crisis response and business continuity resources in the development, maturation and ongoing sustainability of the business area and enterprise crisis management programs. This job supports enterprise crisis management programs such as: program administration, governance and oversight of crisis response related risk assessments, response plans design and maintenance and crisis response plan and tool testing. This job also facilitates enterprise crisis response activities including monitoring for, and communicating life-safety, reputational, and business disruption threats.

Key Responsibilities and Duties

  • Supports ongoing planning, governance, and oversight of the Corporate Business Continuity or Enterprise Crisis Management Program.

  • Helps drive continuous improvement and program maturity of the program and throughout the enterprise – including, but not limited to, supporting program roadmap creation and maintenance, providing strategic and operational guidance to business teams, and implementing program deliverables and initiatives.

  • Assists in the development and maintenance of enterprise awareness and education campaigns and supports maintaining training and documentation for the program.

  • Provides consultation for effective response and recovery plans, facilitation of crisis response during an event lifecycle, program awareness and education campaigns and identification of business threats and mitigation strategies.

  • Analyzes threats for crisis event impacts across the company.

  • Acts as escalation channel for crisis events, and when appropriate, activates area/enterprise crisis response teams for area and/or enterprise level disruptions.

  • Executes crisis management on/off-boarding activities for partners.

  • Reviews and challenges the quality and viability of the business’ crisis response plans.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 3 Years Required; 5 Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required Qualifications:


  • 3 years of experience with event response – incident/crisis management events, business continuity and/or risk management.


  • BA/BS Degree

  • Knowledge of emergency response and recovery policies, procedures, regulations, and governance process.

  • CBCP, MBCI or other Business Continuity/Emergency Management Certifications

  • Experience working under crisis conditions with stakeholders and with internal teams, with an ability to influence without authority.

  • Demonstrated ability to operationally manage and coordinate large virtual teams under high pressure.

  • Project Management expertise and excellent presentation skills.

  • Ability to work (and influence) effectively cross organization with a diverse population and with a range of levels in the organization at all levels of TIAA (from executive to entry level) proactive and reactive

  • Highly proficient in oral presentation and writing skills for various sizes and levels of audiences.

Potential Salary: $93,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.