TIAA Jobs

Senior Data Analyst

The role of Senior Data Analyst on NCC (National Contact Center) Data Enablement team is particularly specialized in PHP. The standard job duties will be designing, implementing, and maintaining internal web applications, and ETL (Extract-Transform-Load) processes. The development is database-oriented, in a complex, non-homogeneous environment. The PHP development is a combination of web based and CLI. The Data Enablement team is part of NCC Reporting, which is centered around creating internal reporting for the contact center leadership. The work done by the Data Enablement team is to build the foundational components for this reporting, build metrics (scorecards), create specialized reporting, and fulfill ad hoc requests. The team is focused on implementing standards practices and refactoring code towards a more modern implementation.

Key Responsibilities and Duties

• Handles daily PHP, front-end, and SQL duties for medium to high complexity changes for web applications and ETL processes.

• Designs new features and applications based on incoming business requirements or internal needs.

• Encourages team to work towards standardization, best practices, and industry experience.

• Assists in creation and adherence to coding guidelines.

• Triages incoming work and provides guidance and feedback for addressing difficult issues.

• Works autonomously and engages in proactive measures that address the needs of the stakeholders and the team.

• Does code reviews, QA, and training to elevate junior team members, as well as the entire group.

• Contributes ideas that help improve the team's overall performance and effectiveness.

• Diagnoses defects and performance issues, with solutions geared towards long-term efficacy and growth.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

7IC

Minimum Qualifications:

• 3+ years of experience with PHP & SQL

• 3+ years of experience with Version Control

• 3+ years of experience with JavaScript, HTML, and/or CSS

Preferred Qualifications:

• Experience implementing code standards and team-oriented processes

• Experience with version control (preferably Git)

• Experience with issue tracking (preferably Jira)

• Experience with writing complex SQL queries (we primarily use Oracle and Snowflake)

• Experience with unit-testing (preferably PHPUnit)

• Experience with static analysis tools (PhpStorm Inspections, PHPStan)

• Experience supporting a call-center environment Experience doing PHP development in a Windows environment

• Experience consuming REST API services

• Experience managing Apache HTTP (on Windows)

Related Skills

Collaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Group Problem Solving, Predictive Modeling, Programming, Resourcefulness, Statistics, Story Telling

Anticipated Posting End Date:

2024-10-11

Base Pay Range: $90,100/yr. - $128,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)