TIAA Financial Services Consultant, Non Licensed - National Contact Center in Denver, Colorado
Financial Services Consultant, NL
TIAA is committed to making financial well-being possible for its clients and equally committed to the well-being of its associates, which is demonstrated by hiring both licensed and unlicensed individuals to begin a career in Financial Services here.
Our Financial Services Consultants come to TIAA with and without their licenses and exemplify our corporate values. Whether newly licensed or experienced professionals our consultants are empowered to deliver excellence in customer service and help achieve financial results. They believe in putting our participants first in every interaction and through continuous improvement processes. Consultants operate as one team through interdepartmental collaboration and act with the highest degree of integrity in both client and associate interactions.
The Financial Services Consultant works with TIAA customers to provide education and understanding regarding TIAA financial products and services and assists customers in meeting their long-term financial goals. This is a licensed job that is responsible for communicating details and providing customer options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement and financial issues to individual and institutional participants. While the Financial Services Consultant educates and provides services to customers, this job does not provide financial advice.
Candidates who do not currently have the Securities Industry Exam (SIE), FINRA Series 6 and/or Series 63 will be provided paid time to study for and take these exams. Study resources are provided. Once all exams are passed, and new hires are licensed, they will move to the Financial Services Consultant role and enter an extensive training program to help provide the skills needed to effectively engage TIAA’s customers by providing financial education through in-bound phone calls in one of our National Contact Centers located in Charlotte, Dallas, or Denver.
Key Responsibilities and Duties
Offers superior customer service to inbound phone callers by responding to customer requests while assessing customer issues and offering solutions to both identified and unrecognized customer needs.
Establishes rapport quickly with customers, setting them at ease and providing direction regarding their financial transactions and long-term planning regarding their assets.
Outlines customer options regarding TIAA products and services and explains choices using clear and simple explanations.
Answers customer questions by communicating TIAA financial plan details and providing further explanation when necessary.
Executes transactions and service requests on behalf of clients.
Maintains records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
Refers clients to business partners when appropriate to retain and increase client assets.
Candidates who do not have the SIE, Series 6 and/or 63, must obtain those registrations as a condition of employment within 120 days
Candidates who do not have the SIE, Series 6 and/or 63 will have a start date that depends on what registrations they have, providing time to obtain these ahead of training
Training will be provided to ensure our associates are prepared to meet the expectations of the role
NCC associates will take the Resident Insurance License Exam.
No Experience Required
University (Degree), Preferred
- SRC Indicator: Series 6 or 7; Series 63
- Physical Requirements: Sedentary Work
Customer Service or Sales experience is desired
Candidates with SIE may be eligible for a $1500 bonus
For candidates who are partially licensed, your start date may be delayed
Hours of operation are Mon - Fri 6:00 am to 8:00 pm Mountain Time
Potential Salary: $20.24 USD
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
For residents of California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) to access the TIAA CA Applicant Privacy Notice.
For residents of the EU / UK, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) to access the EU / UK Pre-employment Notice.
For all other residents, click here (http://www.tiaa.org/public/tiaa-nuveen-privacy) to access the Applicant Privacy Notice.
TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.