TIAA Institutional Enrollment Specialist in EAST LANSING, Michigan

Institutional Enrollment Specialist

Location: United States, Michigan, East Lansing


Field: Banking


Post Date: 8 hours ago


TIAA is a unique financial partner. With an award-winning track record for consistent performance, TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. TIAA has $1 trillion in assets under management (as of 9/30/2018) and offers a wide range of financial solutions, including investing, banking, advice and guidance, and retirement services.


The Enrollment Specialist will interact with prospects and new entrants concerning TIAA products and services. They will assist the team by focusing their efforts on enrolling participants with TIAA, as well as other financial products and services that TIAA offers. They will focus on growth in market share as well as provide a distinctive customer experience that is executed with accuracy. The Enrollment Specialist will work a variety of schedules including early mornings, evenings and occasional weekends. There will be additional work during peak periods and will travel regularly, including overnight travel. This role requires weekly travel to Ann Arbor and frequent travel throughout the Greater Detroit area.


  • Takes the lead in providing education on Employer Sponsored Plans as wellas other financial solutions, excluding brokerage products

  • Participates in benefits fairs, new hire orientations and leads planenrollment seminars in order to increase participation in TIAA product andservice offerings

  • Interacts with participants and their representatives in-person (in the officeand at the institution) by telephone, email, and written correspondence

  • Supports relationships with key institutional representatives

  • Supports Financial Consultants in meeting asset growth and customerexperience expectations by partnering for referral of newly enrolledparticipants

  • The rolerequires a high level of comfort in engagement with external participants andplan contacts

  • Prospectfor new participants by making outbound contacts, self-sourcing and followingup on leads

  • This rolewill require the applicant to have a working knowledge of retirement plans,pretax and post-tax investments products, general financial services productknowledge and regulatory knowledge. Individual plan rules and requirements willbe a training area for this role



  • BA/BS degree

  • FINRA Series 6 and 63 Registered Representative and StateInsurance Licensing within 120 days of hire

  • Valid US Driver’s license and transportationrequired for travel


  • 2-3 years of financial services experience; sales experience a plus

  • Provenwritten, verbal and presentation skills to large audiences

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the.

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We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


Additional Information

  • Requisition ID: 1718045