Job Information
TIAA Program Manager - Digital and Client Experience in Frisco, Texas
Program Management
The Project and Program Management job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organization's largest and most complex projects.
Key Responsibilities and Duties
Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
Establishes project plan and monitors progress and performance against this plan.
Monitors the status of projects including cost, timing, and staffing.
Identifies and resolves obstacles to completing project on time and to budget.
Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
9IC
Required Skills:
5+ years' experience in Program Management
5+ years' working in Microsoft Office Suite
Preferred Skills:
Experience working in Digital & Client Experience environment (not IT specific)
Working in a matrixed environment
Working with senior leadership on strategic initiatives
Leads project meetings and identifies cross-functional impacts to project initiatives and develops recommendations to influence programs for end to end customer/associate journeys
Proactively drive integration and collaboration across key business partners - e.g. technology/engineers, finance, legal, regulatory and cross enterprise stakeholders
Communicate program updates to leadership team, across portfolio to stakeholders, and to program and projects teams and ensures stakeholder agreement across enterprise impacts
Create executive level presentations for leadership (Board, EC, and QBR) to monitor progress through completion and coordinate on-going project level reporting, interdependency management, performance management, and issue, risk and change review and escalation reporting
Work with Business Owners to ensure all risks, issues, cross project/project dependencies are clearly identified, mitigated, and consistently monitored to ensure delivery per plan and to ensure project/program with dependencies are fully aware of status on program/project execution, assist with clearing obstacles
Work with Business Owners to drive outcomes and performance metrics
Owns and manages timelines and planning deliverables including resource requirements, scope management, drives outcomes, stakeholder engagement and budget
Provide guidance to execution teams and assist with the identification of cross enterprise impacts and cross enterprise resource engagement
Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects
Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels
Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete
Individual will not manage direct reports, but will partner with business owners and senior leaders across the portfolio to ensure programs / projects are managed appropriately
Proven ability to execute in SAFe environment
Proficient in MS Office suite including MS Project, Outlook, Word, PowerPoint, Excel, etc.
Ability to build strong relationships and work across the enterprise with Leadership, Stakeholders, and Business Partners
#LI-KG1
Related Skills
Adaptability, Collaboration, Communication, Consultative Communication, Executive Presence, General Risk Management, Influence, Problem Solving, Program Management, Project Management, Relationship Management, Stakeholder Engagement
Anticipated Posting End Date:
2025-05-01
Base Pay Range: $123,300/yr. - $211,000/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Read more about your rights and view government notices here (https://www.dol.gov/general/topics/posters) .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
Nondiscrimination & Equal Opportunity Employment
TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)
Pay Transparency
Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)