Job Information
TIAA Unified Communications Engineer - UCaaS & iDAS in Frisco, Texas
Currently our Global Infrastructure Services Enterprise User Services organization has an opportunity for a Telecommunications/DevOps Technology Engineer. This role will focus on both DevOps and Telecommunications Engineering. This position will generate conceptual, logical, and physical design documents, testing analyses/plans, Standard Operating Procedures (SOP), and risk assessments to ensure sound designs that meets business needs. This position will collaborate with numerous stakeholders across our enterprise on the development, IT operations, quality engineering, security, automation, and telecommunication systems. In addition, will support the Unified Communications as a Service (UCaaS) tools (i.e., Zoom Phone (cloud-based phone system) and perform operational tasks for both mobile and audio communication systems that includes indoor Distributed Antenna System (iDAS).
The ideal candidate will automate operations and service management process workflows by performing scripting. This includes script design, build, and lifecycle management using PowerShell, Python, and RESTful API. Furthermore, provide consultation to senior level stakeholders on options, risk vs. cost, benefits, and other impacts of infrastructure solutions. Acts in a lead role in leveraging applicable best practices for design and enterprise business solutions.
It is critical that we have SMEs on this team to collaborate closely with our project teams and vendors to ensure that the objectives of stability and scalability are understood by current projects, operations, and future initiatives.
Key Responsibilities and Duties
Works with various vendor solutions and designs new services to integrate with new and existing client environments.
Uses proven technologies to develop solution sets to expand services across client base.
Conduct design assessments to validate enterprise baseline and provide context for future network direction.
Identifies, evaluates, and designs future IT services based on business demands and technology direction.
Automate operations and service management process workflows.
Build support dashboards that integrate with multiple data sources and data access methods.
Perform scripting including script design, build, and lifecycle management using PowerShell, Python, and RESTful API.
Utilize Cyber DLP, IAM, VPN, Proxy, and Certificate management methods in delivery of enterprise communication services.
Manage ServiceNow for Change, Incident, Request, Problem management and CMDB inventory.
Participate in project support for high- and low-level design cost estimations, SDCL processes, and Agile methodology.
Identify, design, and implement flexible, responsive, and secure technology services.
Perform research and evaluate infrastructure strategies, hardware/software, security, networking products and best practices.
Provide consultation to management on options, risk vs. cost, benefits, and other impacts of infrastructure solutions.
Establish technical standards for network infrastructure, security baselines, policies, and procedures.
Develop and document infrastructure support policies and guidelines.
Monitor trends and recommend future architecture strategies and roadmaps.
Educate and mentor IT support staff as needed, including requisite training on technology and governance.
Collaborate with outsource vendors to drive sound architectures, engineering designs, and configuration templates.
Engage in complex production impacting technical issues and work to troubleshoot and restore service.
Acts in a lead role in leveraging applicable best practices for design and enterprise business solutions.
Leads problem management and resolution in the support of deployed technology and acts as subject matter expert on high severity production outages.
Provide 24/7 Tier-3 on-call (schedule is rotated)
Educational Requirements
- Bachelor's Degree Preferred
Work Experience
- 3+ Years Required; 5+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
7IC
Qualifications:
Required:
· Minimum of 3 years of DevOps engineering experience. This includes coding and scripting languages such as Python, or Bash, or PowerShell.
· Minimum of 3 years’ experience using automation tools.
· Experience supporting UCaaS cloud-based telephony system.
· Minimum of 3 years’ experience supporting critical IT communications such
as iDAS.
· Ability to provide 24/7 Tier-3 on-call.
Preferred:
· Ability to articulate technical expertise to peers and leadership team.
· Ability to collaborate with a team to build the best possible solution.
· Possess a strong understanding of communication systems user experience
such as Zoom and others.
· Ability to troubleshoot communications systems and components.
· Demonstrated experience designing architectures and implementing related
solutions.
· Experience creating, troubleshooting, and supporting multi-site, hybrid
(private/public Cloud, on-prem infrastructure) environments, in and outside of
the corporate Data Center facilities.
#LI-VR
Related Skills
Application Programming Interface (API) Development/Integration, Automation, Communication, Consultative Communication, Containerization, DevOps, Enterprise Application Integration, Influence, Organizational Savviness, Problem Solving, Prototyping, Relationship Management, Scalability/Reliability, Software Development Life Cycle, Systems Design/Analysis
Anticipated Posting End Date:
2025-01-11
Base Pay Range: $94,500/yr. - $163,000/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
Nondiscrimination & Equal Opportunity Employment
TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)
Pay Transparency
Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)