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TIAA Bank Technical Relationship Manager in Iselin, New Jersey

Currently, TIAA Bank has a Technical Vendor Manager Opportunity open. This role will serve as the single point of contact for designated vendor(s) for TIAA Bank. This role will develop and manage the relationships with key account leaders to understand their business, platforms, risks, and opportunities. This candidate for this role will own and must understand contractual, commercial and operational working relationships with technical vendors to ensure effective delivery of committed products, services and solutions. The role will require definition and enforcement of applicable technical policy and process associated with vendor management functions, including collaboration with business units and stakeholders who may be responsible for adherence to or execution for policy and process.

Key Responsibilities and Duties

  • Manage technical vendor relationships as the key point of contact between specified vendors and the bank

  • Serve as a point of escalation for vendor technical issues and disputes and drive those issues to resolution.

  • Manage delivery of performance feedback to vendor organizations and oversee action plans and corrective measures which may arise from the performance management process.

  • Partner with sourcing and vendor management departments to establish and maintain technical aspects of vendor agreements.

  • Understand and plan for technical budget associated with vendor.

  • Facilitate the vendor technical risk evaluation and mitigation.

  • Provide assistance to sourcing, vendor, and/or procurement teams to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables, etc.).

  • Function in a matrix organizational structure, allowing oversight of technical analysts from the team who may help them support the vendor.

  • Partners with line of business leaders and applicable stakeholders to understand their current business operations and translate into vendor scope.

  • Build long term, positive relationships with stakeholders and/or vendors.

  • Bridges the technical – business nomenclature.

  • Conducts process improvement and continuous improvement analyses to identify potential areas for upgrades that would be ideal for business goals.

  • Helps to identify with the various delivery teams areas for process enhancements, improve operating efficiencies and cost effectiveness within the organization.

  • Able to work with all levels of the organization.

  • Utilizes metrics to help measure technical team effectiveness, inclusive of own team.

  • Represent the voice of the customer and technology.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5 Years Required; 7 Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

8IC

Required Skills:

  • 5 or more years of recent experience working with vendors and building relationships within a financial services environment; Demonstrated understanding of the vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagement; in addition, possess broad knowledge of the IT industry and the products and services provided by technology vendors;

Preferred Skills:

  • Customer service skills that build high levels of customer satisfaction for internal and external clients

  • Working knowledge of contract management and negotiation

  • Thorough understanding of commercial terms (warranties, intellectual property, indemnification) in IT agreements

  • Verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

  • Analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills

  • Experience in analysis, strategy development and execution

Potential Salary: $145,800.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).


Company Overview

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

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For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

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