Job Information

TIAA Bank Learning Solutions and Performance Specialist I in Islandia, New York

Business Learning Solutions Specialist

The Business Learning Solutions Specialist contributes to the design, delivery and administration of business unit training programs in accordance with the organization's training and development plan. Under general supervision, this job works to meet the current and future human resource needs of the business by continuously improving current training programs and enhancing the performance of individual employees.

Key Responsibilities and Duties

  • Helps design and develop all elements of the organization's business unit training program to foster learning and provide growth opportunities for employees within the organization.

  • Utilizes technical knowledge of the organization's systems, databases and technologies to administer business unit training and development programs and troubleshoots any issues that may arise throughout delivery of the programs.

  • Organizes and prepares training procedure manuals, guides and course materials, such as handouts and visual materials, to support training efforts.

  • Identifies key areas of improvement within the business unit training and development programs by analyzing course evaluations and quantitative training results.

  • Ensures business unit training covers internal systems and control processes, along with relevant external standards and regulations to best prepare employees within particular business units.

  • Trains employees on general skills and competencies to ensure team members are prepared for advanced training, learning and everyday administrative tasks.

  • Works with leadership and management teams to develop management skills and to help implement best leadership practices within the organization.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 2+ Years Required; 3+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required Qualifications

  • 2 years of bank deposit operations experience

Preferred Qualifications

  • 3 years of bank deposit operations experience preferred

  • Corporate trainer or facilitator experience

  • Proficient in Microsoft Powerpoint

  • Development experience in self-paced learning software (ex. Articulate, Captivate, Evolve or similar)

  • Strong written & verbal communication skills

  • Experience coaching/mentoring

Base Pay Range: $51,000/yr. - $85,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here ( .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here ( .

For Applicants of Nuveen residing in Europe and APAC, please click here ( .

For Applicants of Greenwood residing in Brazil (English), click here ( .

For Applicants of Greenwood residing in Brazil (Portuguese), click here ( .

For Applicants of Westchester residing in Brazil (English), click here ( .

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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.