Job Information

TIAA Business Unit Risk & IT Control Management - CS&T OCAO in Jacksonville, Florida

BU Risk and Control Mgmt

The Business Unit & IT Controls Management role will lead in the development of control programs to mitigate Operational & IT Risk. Leads and assists in the identification, evaluation, and management of operation and information technology related risks activities in accordance with key regulations, IT standards and enterprise framework. The role will work closely with all 3 Lines of Defense (LOD), Regulatory Support and Supervisory Affairs Team, IT, Cyber, and the Business Controls Office to drive governance and execution of effective internal controls. Supports the execution of first line requirements and IT standards with TIAA's Regulatory Risk Management (RRM) Program.

Examples of components within the RRM Program include new rule/regulation implementation, External regulatory exam support, regulatory related support and assistance in the completion of regulatory exams and Management Action Plans (MAPs).

This role also presents reports inclusive of status, opportunities, and recommendations to management including working with the Business Controls Office to provide appropriate metrics and Key Risk Indicators (KRI) to ensure control adequacy, quality and efficacy for client services and technology organization.

Help execute on strategy to cultivate a stronger risk culture at every level of the CS&T organization.

Key Responsibilities and Duties

  • Partner with technology teams to drive effective risk and control management.

  • Work with technology and risk partners to create risk treatment and remediation plans to mitigate technology risks and govern remediation plans through completion.

  • Maintains understanding and knowledge of IT controls, risk management, compliance practices, IT standards and Financial Services regulations.Â

  • Establishes an integrated and collaborative relationship with first, second, and third line of defense partners from business areas, ERM, Compliance, and Audit to ensure continued compliance with ERM requirements and IT standards.

  • Supports the identification of IT control gaps and assist first line management in creating and documenting necessary remediation steps.

  • Drive the execution of IT controls across various risk activities.

  • Create and prepare documents and materials in support of risk management, governance reporting and meetings.

  • Communicates new or revised IT policies, procedures, processes, and related documents to appropriate team members and/or business units.Â

  • Ensures that required evidence and documentation is maintained within the system of record.

  • Coaches and reviews the work of lower-level professionals.

  • Evaluates reporting policies and procedures currently in place within the organization to identify gaps and weaknesses.


  • 5 Years Required; 7 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level


Required Qualifications:

  • Experience and understanding in BU Risk and Controls Management

  • Experience executing risk and controls

Preferred Qualifications:

  • Exposure to Regulatory bodies such as NYDFS, SEC, FINRA, OCC, FRB, and State Insurance regulators, etc.

  • Experience in Project Management and Change Management

  • Ability to work with senior leaders

  • Experience with PowerPoint and Excel Â

  • Excellent verbal and written communications skills

  • Experience leading corporate, divisional or department-wide projects

  • Ability to collaborate with all levels of organization to research and resolve complex issue

  • Ability to communicate and interface effectively with peers and all levels of management

  • Experience with IT frameworks/regulations/controls (NIST, ISO2700x, CoBIT, Sarbanes-Oxley, FFIEC, ITGCs)


Base Pay Range: $89,700/yr. - $149,400/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Â

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.Â

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Â

Phone: (800) 842-2755


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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.