Job Information

TIAA IT Business Analyst Senior, Infrastructure in JACKSONVILLE, Florida


As a part of TIAA’s Retail & Institutional Financial Services business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.


IT Sr. Business Analysts review, analyze, and evaluate business systems and user needs. This position will be responsible for completion of projects and working under high levels of responsibility and autonomy.


  • Documents requirements, defines scope and objectives, and formulates processes to parallel overall business strategies

  • Works with infrastructure and technology teams to improve existing processes and documentation to meet regulatory and compliance standards

  • Responds to audit requests for information in relation to infrastructure and technology requests including documentation, reporting, and regulatory compliance

  • May serve as advisor for lower level IT Business staff

  • Demonstrates innovation when evaluating the business implications of technology solutions.

  • Serves as contact and technical advisor to internal clients

  • Designs, modifies, develops and writes policy and process documentation for technical systems pertaining to IT infrastructure

  • Follows established standards as well as software development and project management lifecycles

  • Understands business needs, processes, nomenclature and concepts to formulate clear and thorough requirements


  • Must display the highest level of critical thinking in order to weigh alternatives and present solutions that are consistent with the business strategy

  • Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus

  • Logical, clear and concise written and verbal communication skills

  • Excellent organizational and interpersonal skills

  • Familiarity with the Information Technology field and computer systems

  • Strong troubleshooting abilities to get to the source of problems and think critically regarding possible solutions

  • Knowledgeable of requirements gathering techniques

  • Ability to take the lead on the most complex projects

  • Strong ability to take ownership of assigned tasks and responsibilities, and appropriately prioritize

  • Must display initiative, ability to work independently and be able to use extensive independent judgment

  • Ability to work seamlessly within a team as well as manage individual tasks

  • Ability to react quickly to a fast paced, rapidly changing environment

  • Ability to rely on extensive experience and judgment to plan and accomplish goals


  • Bachelor’s degree required or equivalent experience as defined below

  • Bachelor’s degree holders must possess a minimum of 4+ years of experience as an IT Business Analyst or a Project Manager or related position. Non degree holders must possess a minimum of 8+ years of relevant experience

  • Experience working on 5+ large scale infrastructure projects

  • Proven track record managing all aspects of large scale projects including planning, requirements gathering, use case documentation and managing multiple priorities

  • Relevant Business Analyst Certifications preferred

  • Experience in the financial services industry preferred

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Additional Information

  • Requisition ID: 1719065

Field: Technology

Company: TIAA Bank

Post Date: May 20, 2019