Job Information

TIAA Lead Product Designer in Jacksonville, Florida

Lead UX Designer

The Lead UX Designer oversees the process of designing and developing user engagement experiences for a variety of applications. While managing large projects under limited supervision, this job develops and documents functional requirements and translates into detail design documents. As a subject matter expert in user experience, this job works to research and develop design parameters, performance characteristics, and technical specifications of all products and components.

Key Responsibilities and Duties

  • Investigates and interprets how users feel about a system, looking at items like ease of use, perception of the value of the system, utility and efficiency in performing tasks.

  • Translates user needs and business requirements into features and functionality for digital experiences.

  • Approves process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies.

  • Maintains proficiency in design tools and possesses highly specialized knowledge of a specific technology.

  • Recommends to management the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.

  • Communicates the status of projects to clients and stakeholders.

  • Coaches, reviews and delegates work to lower level professionals.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


As a Lead Product Designer, you will be responsible for crafting meticulous experiences grounded in customer insights; conceptualize experiences through sketching, storyboarding, information modeling and other methods; facilitate ideation workshops, prototype, test and learn. You will relentlessly advocate for the customer while pushing the boundaries of what’s possible for compelling user experiences that deliver on TIAA’s vision of caring for our customer’s finances up to and through retirement.

This position requires experience as an information architect or UI-UX designer. Candidates should possess knowledge of human factors, HCI and a demonstrated ability to produce high-quality experiences that organize complex high volume transactional websites into well-integrated systems to solve customer needs.

Required Qualifications:

  • At least 5 years of experience in a UX or Product design related role, including experience as IA (information architect) or UI-UX Designer

Preferred Qualifications:

  • Experience using Sketch, Invision and/or Figma

  • University degree B.S., B.A. or equivalent in a related field

  • Hands-on experience designing web interfaces, wireframes, prototypes and high-fidelity mock-ups

  • Working knowledge of emerging user interface / interaction design standards and best practices and is proficient in creating designs for a responsive experience (mobile, tablet, and desktop concepts)

  • Strong communication skills (written, verbal, as well as visually through concepts and prototypes)

  • A portfolio demonstrating great user-centered design solutions

Potential Salary: $143,600.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here ( .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here ( .

For Applicants of Nuveen residing in Europe and APAC, please click here ( .

For Applicants of Greenwood residing in Brazil (English), click here ( .

For Applicants of Greenwood residing in Brazil (Portuguese), click here ( .

For Applicants of Westchester residing in Brazil (English), click here ( .

For Applicants of Westchester residing in Brazil (Portuguese), click here ( .