Job Information

TIAA Lead Windows Administrator in Jacksonville, Florida

As a Windows System Administrator, the candidate will be responsible for administering TIAA's Windows server estate which consist of Windows 2012, Windows 2016, and Windows 2019. In addition, the candidate will be expected to automate Windows BAU tasks using end point management tools – BigFix or MECM. Understanding of Storage (SAN/NAS), cloud and Virtualization technologies are required skills.

Key Responsibilities and Duties

  • Install and maintain OS security patches on the operational system across all SDLC environments.

  • Integrate all required software and resolve all issues across various technologies and design require enterprise servers and provide back up support.

  • Monitor everyday systems and evaluate availability of all server resources and perform all activities for Windows servers.

  • Strong trouble shooting skills, ability to debug OS, Hardware & Patching issues.

  • Strong Production support exposure in dealing with live issues, working under pressure, experience on high end and low latency servers.

  • Ability to collaborate and drive troubleshooting sessions with other infrastructure and AppDev teams.

  • Provides technical guidance, oversight, and mentoring to team members as a subject matter expert.

  • Troubleshoots and restore complex issues through the use of technical abilities and tools.

  • Demonstrates high responsiveness for technology issues; resolves issues quickly and efficiently.

  • Conduct proactive analysis to determine if systems are performing optimally.

  • Drives problems to root cause analysis through partnership with Application Development and engineers, ensuring knowledge is captured for future events.

  • Implement and maintain OS vulnerability solutions supporting TIAA Cyber Security policies and guidelines.

  • High Availability - Possess working knowledge of Microsoft Clustering Services and Windows AlwaysOn Clustering.

  • Support experience on DFS, IIS, SQL, File Services, GPOs, Splunk, SCOM, and MECM.

  • Maintain and monitor all system frameworks and provide after call support to all systems and maintain optimal windows knowledge.

  • Provides 24X7 on call support to restore failed core infrastructure components, utilizing support tools and vendor support.

Work Experience

  • 5+ years

FINRA Registrations

  • No Securities Registration Required

Physical Requirements

  • Physical Requirements: Sedentary Work

Physical Requirements : Sedentary Work

Preferred Education - University (Degree)

Required Skills

  • 5+ years of experience as a Windows System Administrator managing servers in an enterprise environment consisting of 10,000 or more servers

  • Experienced as a system administrator installing, configuring and updating Windows OS, AWS, and Public Cloud

  • Experience in PowerShell scripting

Preferred Skills

  • Familiar with VMWare, NetApp NAS/SAN, and Networking

  • Familiar with and able to use Enterprise Management tools such as BigFix, MECM, SCOM

  • Experience in LDAP / Active Directory Authentication, Multi-Factor Authentication protocols

  • Experience in supporting solution in public cloud or hybrid cloud environment, AWS, Azure, GCP, VMWare

  • Experience with Gitlab, Confluence, Jira tools

  • Certification - Microsoft, AWS, Azure, or any public cloud certification

Base Pay Range: $99,400/yr. - $165,600/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.