Job Information

TIAA Bank Operational Risk Sr. Associate in Jacksonville, Florida

Operational Risk Senior Associate

The Operational Risk Senior Associate works to implement, provide awareness, and serve as subject matter expert on the organization's Enterprise Risk Management program framework and associated program policies. Under limited supervision, this job supports the execution of second-line of defense risk-management and provides advice to multiple teams and departments on how to implement and remediate necessary controls.

Key Responsibilities and Duties

  • Helps implement continuous improvement surrounding identification and monitoring of operation risks and effectiveness of related controls.

  • Works with managers across the organization to support consistent adherence to Enterprise Risk Management programs.

  • Coordinates with the business-aligned Risk and Compliance team to ensure the view of operational risks and related controls is accurate and representative of all elements of business risks.

  • Assists with other operational risk programs including business continuity, issues management, incident management, fraud risk management, etc.

  • Assists managers and other teams in assessment activities for new and existing business units to determine effectiveness and functionality.

  • Works within Risk and Compliance to ensure that the implementation of new programs includes the identification of risks and control weaknesses.

  • May serve as a subject matter expert in Enterprise Risk Management programs.


  • 3 Years Required; 5 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level




  • 3 years experience in audit, risk or compliance at a financial services company


  • 5 years experience in audit, risk or compliance at a financial services company

  • Bachelor's Degree

  • Experience in Microsoft Office and SharePoint

  • Archer experience preferred

Base Pay Range: $70,600/yr. - $117,600/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

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For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here ( .

For Applicants of Nuveen residing in Europe and APAC, please click here ( .

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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.