Job Information

TIAA Retail Direct Team Manager in Jacksonville, Florida

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

Retail Direct Team Manager

Responsible for the direction and management of a team of Retail Direct Loan Officers who are selling bank lending products and services to prospective customers within an inbound call center environment.

Key Responsibilities and Duties

  • Design and recommend sales programs; set short and long-term sales strategies. Providing work assignments, oversight, supervision, and training for team.

  • Evaluate and implement appropriate new sales techniques to increase the team’s sales volume

  • Recommend product or service enhancements to improve customer satisfaction and sales potential

  • Coordinate with vendors and national operation division for the complete processing of loans


  • 3 Years Required; 5 Years Preferred

  • No Advanced Degree Required, Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required Qualifications

-3 years of mortgage experience required

Preferred Qualifications

-5 years of mortgage experience preferred

-Loan Origination experience preferred

-Management experience preferred

Compensation Plus Commission


Minimum Pay: $60,000.00

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.