Job Information

TIAA Bank Sr Commercial Lending Operations Quality, Process & Training Specialist in Jacksonville, Florida

Sr CLO Quality & Process Specialist

The Commercial Lending Operations Quality & Process Specialist Sr. (QPPS) job provides support for the Vendor Equipment (VEF) and Commercial Real Estate (CRE) organizations and works with all Commercial Lending Operations (CLO) functional Areas to support the CLO management systems. This position measures, monitors and analyzes the internal control and process health thus will have a significant impact on the efficiency and risk profile of the Commercial business. In addition to supporting CLO management systems, the QPPS provides outsourcing support to all CLO functional areas and is responsible for developing and delivering training programs for technology, new hire orientation, operations, policies and procedures, as well as job role specific training.

Key Responsibilities and Duties

  • Manages and supports Commercial Lending Operations (CLO) management systems by creating process maps, analyzing workflows and tasks, leads development of AOE and RQA trackers, conducts routine audits, and identifies opportunities for organizational/process improvement.

  • Works directly with the organization’s subject matter experts to gain information needed to create comprehensive training programs. Coordinates subject matter expert participation in training delivery when necessary.

  • Prepares the monthly Commercial Lending Operations Oversight deck

  • Assists in creation and maintenance of CLO policies and procedures.

  • Assists in identifying emerging risks and trends (internal and external) that could potentially impact the goals and objectives of the Commercial Business.

  • Designs and develops KPI, KRI and performance dashboards that support the first line of defense.

  • Ensures reporting processes are well controlled and documented. Identifies and supports process improvement activity, report automation and standardization of data and metrics.

  • Tests processes to verify controls; develops and implements required corrective action to strengthen controls.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


Required Qualifications

  • Minimum 5 years of training, process analysis and/or continuous improvement experience

  • Technical writing experience (training, process maps, procedures, etc.)

Preferred Qualifications

  • Facilitator/Training experience in the financial services industry

  • Experience working in financial services—Commercial Leasing/Lending is desired

  • Skilled in Adobe, Microsoft Word, Excel, Visio and Sharepoint

  • Experience with process automationtechnologies

  • Process thought driven

  • Manager of people and/or experience presenting to internal teams/customers

  • Experience leading analysis and process Improvement efforts to gain improvements


Base Pay Range: $91,900/yr. - $153,100/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here ( .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here ( .

For Applicants of Nuveen residing in Europe and APAC, please click here ( .

For Applicants of Greenwood residing in Brazil (English), click here ( .

For Applicants of Greenwood residing in Brazil (Portuguese), click here ( .

For Applicants of Westchester residing in Brazil (English), click here ( .

For Applicants of Westchester residing in Brazil (Portuguese), click here ( .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.