TIAA Bank Sr Commercial Lending Operations Quality, Process & Training Specialist in Jacksonville, Florida
Sr CLO Quality & Process Specialist
The Commercial Lending Operations Quality & Process Specialist Sr. (QPPS) job provides support for the Vendor Equipment (VEF) and Commercial Real Estate (CRE) organizations and works with all Commercial Lending Operations (CLO) functional Areas to support the CLO management systems. This position measures, monitors and analyzes the internal control and process health thus will have a significant impact on the efficiency and risk profile of the Commercial business. In addition to supporting CLO management systems, the QPPS provides outsourcing support to all CLO functional areas and is responsible for developing and delivering training programs for technology, new hire orientation, operations, policies and procedures, as well as job role specific training.
Key Responsibilities and Duties
Manages and supports Commercial Lending Operations (CLO) management systems by creating process maps, analyzing workflows and tasks, leads development of AOE and RQA trackers, conducts routine audits, and identifies opportunities for organizational/process improvement.
Works directly with the organization’s subject matter experts to gain information needed to create comprehensive training programs. Coordinates subject matter expert participation in training delivery when necessary.
Prepares the monthly Commercial Lending Operations Oversight deck
Assists in creation and maintenance of CLO policies and procedures.
Assists in identifying emerging risks and trends (internal and external) that could potentially impact the goals and objectives of the Commercial Business.
Designs and develops KPI, KRI and performance dashboards that support the first line of defense.
Ensures reporting processes are well controlled and documented. Identifies and supports process improvement activity, report automation and standardization of data and metrics.
Tests processes to verify controls; develops and implements required corrective action to strengthen controls.
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Minimum 5 years of training, process analysis and/or continuous improvement experience
Technical writing experience (training, process maps, procedures, etc.)
Facilitator/Training experience in the financial services industry
Experience working in financial services—Commercial Leasing/Lending is desired
Skilled in Adobe, Microsoft Word, Excel, Visio and Sharepoint
Experience with process automationtechnologies
Process thought driven
Manager of people and/or experience presenting to internal teams/customers
Experience leading analysis and process Improvement efforts to gain improvements
Base Pay Range: $91,900/yr. - $153,100/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.
TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.