TIAA Bank Bank Deposit Operations Site Leader in Lewisville, Texas
Directs implementation of strategic direction, responsible for service level management and relationship management for a bank deposit operations support center site.
Key Responsibilities and Duties
Developing and implementing procedures to deliver effective customer service for all internal and external customers and monitoring customer satisfaction levels.
Setting performance standards to meet service goals of organization. Coaching customer service team to achieve performance goals and objectives.
Providing feedback to the organization regarding service complaints or customer concerns.
Responding to customer inquiries and problems and acting as a second-level resource for customers.
Prepare and manage departmental budgets, including workforce planning, forecasting and project related expenses for site.
- University (Degree) Preferred
- 8 Years Required; 10 Years Preferred
- Physical Requirements: Sedentary Work
Lead site alignment and drive strategic direction, performance expectations regulatory adherence and culture. Oversee all business functions of site, to include but not limited to: Account Opening (New Consumer/Business Accounts & Risk Reviews); Account Servicing (Wire Processing, Dep Ops Exceptions, Research & Support, Special Processing); Mail Digitization. Enable a broader line of sight for location, across functions, and allow for both onsite visibility and cross site collaboration. The Site Leader will report directly to the SVP, Head of Bank Deposit Operations.
Key Business Responsibilities and Duties
8 years proven leadership experience, strongly preferred
Ensure Business Continuity with operational site and critical functions
Improve Performance, SLA, Scorecard, Processes, Efficiency;
Event response and planning (i.e. BCP)
Compliance, Risk and Audit adherence
Team Health: create a team culture, career development, succession planning, hiring, onboarding
Client Service - internal/external; partnering and alliances; Vendor oversight; Change management
Financing - Head Count Planning, Budget, Forecasting, Projects
Complimentary relationships with peers and various business partner with IT, Compliance Risk, Legal, HR, Vendors, Product, Digital
Base Pay Range: $117,800/yr. - $196,300/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.
TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.