Job Information
TIAA MD, B2B & B2C Design Leaders (2 separate roles) in Lewisville, Texas
Group UX Design
The Group UX Management job is responsible for design across all responsive web and native mobile experiences. This job creates experience concepts and stories, delivering on a multi-year strategy to improve the end-user experience across all participant types and journey stages - to help lead the evolution of end-user experiences and supporting the organization's mission of delivering lifetime income for all, with investments that build a better world.
Key Responsibilities and Duties
Leads design team to partner with research, product management and development to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for all end-user experiences.
Elevates design awareness and implementation of modern design best practices to enable the team to deliver the highest quality experiences at scale and positions design as a strategic capability for the end-user experience teams.
Ensures that the experience priorities for the end-user experience inform and align with client & business challenges/goals.
Partners closely with Digital and Client Experience Transformation team to mature end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the teams.
Collaborates closely with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute end-user digital design strategy and leads the end-user experience design disciplines to drive scale and growth by maximizing end-user's engagement and loyalty across all digital channels.
Collaborates with the digital product and technology organizations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end-users.
Manages performance of direct reports through regular, timely feedback as well as the formal performance review process to ensure delivery of user experience objectives and engagement, motivation and development of the team.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 10+ Years Required
Career Level
11PL
We are looking for experienced and visionary design leaders to oversee TIAA’s end-to-end B2B and B2C Design experiences.
These roles will be responsible for design across all responsive web and native mobile experiences. These roles will create experience concepts and stories, delivering on a multi-year strategy to improve the user experience across all participant types and journey stages - to help lead the evolution of our participant experiences and supporting our mission of delivering lifetime income for all, with investments that build a better world.
TIAA’s Design Office’s mission is to build a design-led culture, while strengthening our design capabilities to create an end-to-end experience vision that unlocks innovation and inspires and empowers clients to pursue retirement security with TIAA.
Key Responsibilities and Duties
Lead design team to partner with research, product management and development to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for all participant experiences
Elevate design awareness and implementation of modern design best practices to enable the team to deliver the highest quality experiences at scale. Position design as a strategic capability for the participant experience teams
Ensure that the experience priorities for the participant experience inform and align with client & business challenges/goals
Partner closely with D&CX Transformation team to mature end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the teams
Collaborate closely with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our participant digital design strategy and lead the participant experience design disciplines to drive scale and growth by maximizing participants engagement and loyalty across all digital channels
Directly oversee a team of designers and design leads. You will collaborate with the digital product and technology organizations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our participants. You will collaborate with and align the teams, around our experience strategy goals
Educational Requirements
- University (Degree) Preferred
Work Experience
- 10+ Years Required
Preferred Experience & Qualifications
15+ years of UX design and / or design management experience
Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model
Strong team management and team building skills. Demonstrated experience in leading and mentoring managers and individual contributors, as well as developing talent and upgrading craft skills
Eager to be innovative and possess a strong ‘test and learn’ mentality
Base Pay Range: $199,500/yr. - $332,500/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .
For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .
For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .
For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .
TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.