Job Information
Nuveen Investments Technology - Head of Technical Operations (Project, Engineering & Delivery), VP - Based in London in London, United Kingdom
Nuveen is seeking a Head of Technical Operations (Project, Engineering & Delivery) to drive the associated BAU, Engineering, Technical Project function and associated disciplines across the Nuveen International I&O function.
The individual will have a proven technical delivery record managing of technical operations activities within an large complex technology department. This will include working with Nuveen operational service leads and provide technical oversight across Nuveen International platforms, assist in the management of key suppliers and lead technical engagements across the Nuveen International business.
The position requires high level of technical, influencing skills, as well the initiative. Along with the ability to collaborate effectively with other members of the Nuveen/TIAA Technology group and business stakeholders.
Key responsibilities
He or she will oversee the Technology Infrastructure Engineering of all aspects of the Nuveen International Infrastructure & Operations services. The role will report to the Global Head of Infrastructure & Technology and will work closely with Nuveen Technology Operations(NTO) and TIAA counterparts to maximize the value of the firm's technology investments, leverage resources, and spending power with a focus on lowering cost to serve and improving margins
The role is responsible for:
Overseeing the overall Technical Project, Engineering & Delivery of the I&O function with NI including:
Technical Service Operations
Problem management
Technical Change management authority
Major Incident engagement
GIS technical interlock
Technical Oversight & Authority
Input into Strategic Technical Changes
Contribute to NI I&O Roadmaps & Continuous Service Improvements
Working relationship with NI/GIS Architectural function
Provide Managed Service Provider oversight (internal/External)
Technical Support
Aid Service Transitions for strategic initiatives outside of NI purview
Act as NI 4th Level Engineering Support function when necessary across multiple Technical Domains
Lead a team of Technical Versatilists both FTEs and CWs
Understand E2E Lower-level Designs of NI I&O platforms
Technical Project Delivery
Technical oversight and hands-on delivery of Strategic Projects and Enhancements
Technical Services Transition
Aid project agility
Accountabilities
Oversee the day-to-day technology operations within NI, with a strong focus on delivering exceptional end-user support and CX.
Supervise the design, deployment, and maintenance of critical IT infrastructure components and related projects, including Networks, EUS, and Cloud based services.
Deliver secure, reliable, and high quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets.
Oversee technical delivery of strategic and tactical projects within Nuveen International
Financial Management of the Nuveen International RTB and CTB Infrastructure budgets, managing a regular interlock with NI Service Governance Lead.
Work with internal and external auditors as necessary to facilitate audits and provide the required evidence. Ensure compliance with these audits by building appropriate departmental checks throughout the year and close audit findings by implementing or overseeing appropriate process changes.
Management of I&O related Issues/Risks register within associated controlled frameworks
Ensure Nuveen Regulatory requirements within technology are adhered too.
Design and recommend continuous improvement of technology service within NI I&O
Drive compliance with technical standards, policies and commercial frameworks.
Develop team members technical skills and leadership capabilities through mentoring and coaching.
Drive a positive, pro-active, delivery and customer-focused culture and set of values across the team.
Oversee the overall system and infrastructure availability and develop a resilient infrastructure aligned with the company business goals and industry best practices, ensuring that wider TIAA infrastructure plans support Nuveen Internationals growth and operational needs
The Ideal Candidate
The successful candidate will bring passion and innovation to this role. He or she will be intellectually curious about Nuveen’s business and support functions and how current and/or emerging technologies, frameworks, processes could help. He/she will support and shape a technology capability that not only supports the existing business but will play a critical role in the integration of acquired organizations and affiliates.
In addition to a passion to innovate and transform, she/he must drive a continuous uplift in core competencies across the technology organisation. As such, the following are considered key for success:
Key attributes must include
Diverse and global/regional experience in managing and delivering technology, business and client systems and managing people and partners
Experience is managing a mixed and multi-geography solution and delivery model that underpins the strategy and investment priorities
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Financial, commercial and strategic sourcing acumen and direct experience in managing a $MM budgets
Excellent communication and interpersonal skills – including a keen ability to articulate the case for investments and change principles in the language of the business, with a proven ability to shape and re-shape expectations within and outside Nuveen
Ability to build effective relationships with corporate officers, function heads, business partners and suppliers. The successful candidate will be a strong influencer and negotiator and will have applied skills across borders and cultures, in a matrix organisation
Ability to contribute at both a global and local level within a global matrix organisation or large, federated business environments
Experience of managing and leading significant change
The candidate will be able to instil confidence, energy and purpose into the extended team, driving a culture of personal accountability and ownership
Qualifications & Experience Required
15+ years experience in a senior technology leadership position (Infrastructure & Operations ) and a minimum of 5+ years in Real Estate (Buy and Sell Side)
Degree or similar certification in a relevant field (Computer science) along with technical accreditations (Cisco, Microsoft, Citrix, ITIL)
Strong teaming skills and experience to bring together diverse views, disciplines, and approaches
Experience of managing in environments of scale, requiring complex stakeholder management and strong and determined leadership will be essential.
Systematic and rigorous planning of work and priorities
Highly developed organisational and people leadership skills will be coupled with outstanding communication and personal integrity including the capability to lead effectively in a crisis.
Hands-on demonstratable experience in multiple DC, Infrastructure, AD (Entra-ID) Cloud Technologies, Mobile, VC and deep understanding of Network and Cyber Security technologies.
Program, risk, and change management experience
Experience with interacting with AMS, ITSM, EUS, Risk & Compliance and Cyber Security functions
Strong awareness of technology, compliance and regulatory trends and their potential influence and applicability to Nuveen’s business and strategic objectives.
Experience implementing ISO 27001/13 framework practices and controls
About You
Global outlook and mindset
Experience in navigating across large, complex matrixed organizations
Decisive and operates with a sense of urgency
Operated in an environment of unprecedented, rapid change, where innovation and quick responses yielded success
Attention to detail
This role requires no regulatory designation.
Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. Please contact ta@nuveenglobal.com should you require any assistance.
Related Skills
Application Programming Interface (API) Development/Integration, Automation, Communication, Consultative Communication, Containerization, DevOps, Enterprise Application Integration, Influence, Organizational Savviness, Problem Solving, Prototyping, Relationship Management, Scalability/Reliability, Software Development Life Cycle, Systems Design/Analysis
Company Overview
Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, listed equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future. For more information about the firm please visit our website at www.nuveen.com
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
Nondiscrimination & Equal Opportunity Employment
TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
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