TIAA Infrastructure Support analyst in Mumbai, India
TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
The Tech Support role assists in maintenance of IT systems software and hardware for multi-user server computers. Working under close supervision, this job supports end user needs by ensuring the uptime, performance, resource availability, and security of the computers are within established operational guidelines.
Key Responsibilities and Duties
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Responsible for setting up all hardware and ensuring said hardware is connected to the network.
Resolve technical issues related to computer, system and/or network interruptions
Document and track customer issues using a ticketing system to ensure quick resolution
Supports senior domain administrators with trouble shooting of day-to-day domain issues.
Organizes current documentation of all equipment under operational control.
No Experience Required
University (Degree), Preferred
- Physical Requirements: Sedentary Work
- University (Degree)
Job Title: Core Infrastructure Analyst
Business Area: Production Services
Position Summary: Describe below the primary purpose and function of this job
The Core Infrastructure Analyst plays a vital role in maintaining critical infrastructure and system availability. The primary function of the Core Infrastructure Analyst within IT Production Services is to quickly identify and address issues that compromise the integrity of business critical systems.
Other objectives -
•Ensures stability and reliability of infrastructure components through proactive maintenance and incident resolution
•Improves and automates tasks associated with building, configuring, patching, and upgrading core infrastructure platforms, hardware, and software
•Operation and maintenance of core infrastructure platforms and cross-platform integration support
•Implements new infrastructure components in a systematic manner adhering to established standards
•Continual service improvement of infrastructure platforms
Key Duties & Responsibilities : List up to 5 key duties and responsibilities, management responsibilities and time spent (if applicable)
Perform critical monitoring for production systems and take required steps to remediate business impact.
Provide support for critical batch processing activities – Autosys and CA7
Perform routine maintenance recycles for critical applications and servers.
Perform Basic Incident Management/Triage
Basic Unix and/or Windows skill for Level 1 tasks
Willing to work in 16*7 environment.
Basic Mainframe skill for Level 1 tasks (Optional)
•Provides 16X7 support to restore failed core infrastructure components, utilizing support tools and vendor support
•Troubleshoots and restores complex issues through the use of technical abilities and tools
•Provides technical guidance, oversight, and mentoring to team members as a subject matter expert
•Demonstrates high responsiveness for technology issues; resolves issues quickly and efficiently
•Provides disaster recovery support by testing, reviewing, and supporting disaster recovery plans on a routine basis
•Supports projects at the request of business partners
•Documents and tracks hardware and software configuration, migration, testing and deployment solutions
Autosys, CA7, ServiceNow, Splunk, Dynatrace
Job Requirements And Qualifications : Indicate the minimum and preferred education and experience for the job and any licenses and certifications required
Graduate or undergraduate
Choose Preferred Education
(add “other” details here)
2 - 4 years of relevant work experience
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