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TIAA Infrastructure Support analyst in Mumbai, India

COMPANY OVERVIEW:

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

Support

The Tech Support role assists in maintenance of IT systems software and hardware for multi-user server computers. Working under close supervision, this job supports end user needs by ensuring the uptime, performance, resource availability, and security of the computers are within established operational guidelines.

Key Responsibilities and Duties

  • Act as the initial point of contact for all computer and system related concerns from clients or other employees

  • Responsible for setting up all hardware and ensuring said hardware is connected to the network.

  • Resolve technical issues related to computer, system and/or network interruptions

  • Document and track customer issues using a ticketing system to ensure quick resolution

  • Supports senior domain administrators with trouble shooting of day-to-day domain issues.

  • Organizes current documentation of all equipment under operational control.

Qualifications

  • No Experience Required

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level

5IC

Job Title: Core Infrastructure Analyst

Business Area: Production Services

Position Summary: Describe below the primary purpose and function of this job

The Core Infrastructure Analyst plays a vital role in maintaining critical infrastructure and system availability. The primary function of the Core Infrastructure Analyst within IT Production Services is to quickly identify and address issues that compromise the integrity of business critical systems.

Other objectives -

•Ensures stability and reliability of infrastructure components through proactive maintenance and incident resolution

•Improves and automates tasks associated with building, configuring, patching, and upgrading core infrastructure platforms, hardware, and software

•Operation and maintenance of core infrastructure platforms and cross-platform integration support

•Implements new infrastructure components in a systematic manner adhering to established standards

•Continual service improvement of infrastructure platforms

Key Duties & Responsibilities : List up to 5 key duties and responsibilities, management responsibilities and time spent (if applicable)

Mandatory Skills

  • Perform critical monitoring for production systems and take required steps to remediate business impact.

  • Provide support for critical batch processing activities – Autosys and CA7

  • Perform routine maintenance recycles for critical applications and servers.

  • Perform Basic Incident Management/Triage

  • Basic Unix and/or Windows skill for Level 1 tasks

  • Willing to work in 16*7 environment.

  • Basic Mainframe skill for Level 1 tasks (Optional)

Basic skills

•Provides 16X7 support to restore failed core infrastructure components, utilizing support tools and vendor support

•Troubleshoots and restores complex issues through the use of technical abilities and tools

•Provides technical guidance, oversight, and mentoring to team members as a subject matter expert

•Demonstrates high responsiveness for technology issues; resolves issues quickly and efficiently

•Provides disaster recovery support by testing, reviewing, and supporting disaster recovery plans on a routine basis

•Supports projects at the request of business partners

•Documents and tracks hardware and software configuration, migration, testing and deployment solutions

Tools:

Autosys, CA7, ServiceNow, Splunk, Dynatrace

Job Requirements And Qualifications : Indicate the minimum and preferred education and experience for the job and any licenses and certifications required

Required Education:

Other

Graduate or undergraduate

Preferred Education:

Choose Preferred Education

(add “other” details here)

Required Experience:

2-4 years

2 - 4 years of relevant work experience

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

For residents of California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) to access the EU / UK Pre-employment Notice.

For all other residents, click here (http://www.tiaa.org/public/tiaa-nuveen-privacy) to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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