Job Information

TIAA Director, Public Relations in New York, New York

Public Relations

The Public Relations job designs and executes external communications programs to support TIAA's core institutional retirement business, including its higher education, health care, and other nonprofit segments. The scope of these programs includes media relations, external executive visibility, thought leadership and reputation management. This job is responsible for executing robust external communications programs to reach plan sponsors, consultants and other key decision-makers to best position the company's suite of products, services and overall expertise in the retirement industry. In addition, this job provides external communications counsel to senior management and other internal subject-matter experts.

Key Responsibilities and Duties

  • Identifies, creates and executes external communication programs in support of various strategic priorities identified by Business and Marketing partners, with a key emphasis on lifetime income, financial wellness and TIAA’s industry-leading suite of financial services products and offerings.

  • Creates content, messaging and pro-active programs that support key business to business initiatives and themes such as lifetime income, the role of annuities in retirement planning, investing habits and needs of Millennial's as well as public policy issues related to retirement security and fiduciary responsibility.

  • Works closely with Communications partners to drive integrated programs and messages to stakeholders.

  • Works closely with the larger Marketing and Communications teams and key stakeholders to ensure alignment around key priorities, positioning and initiatives.

  • Manages reputational issues affecting the business and its clients and collaborates with colleagues to ensure that company-wide issues are addressed and shared with business partners in an effective and efficient manner.

  • Drives positioning programs into the market through all applicable communications channels, especially targeted media outlets, with particular focus on the role of the company’s senior-most Institutional leaders in positioning the firm positively.

  • Implements the full spectrum of communications materials in support of the institutional retirement business and business to business positioning, including messaging documents, press releases, Q&A and senior-leader and subject matter expert platform development.

  • Participates in the design, execution and promotion of the PR Survey Program, including the creation of key materials (executive summaries, messages, press releases, etc.), and preparation of spokespeople, to help drive external visibility of survey findings.


  • 5 Years Required; 7 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level


Required Qualifications

  • Five years of proven track record working in a PR/media relations role

  • Five years of experience identifying, creating and executing external communication programs in support of various strategic business priorities

  • Five Years of strong writing, editing, content development capabilities.

Preferred Qualifications

  • Organized and energetic, with an ability to work in a fast-paced work environment managing multiple deadlines and competing priorities

  • An understanding of social media, the 24/7 news cycle and today’s communications environment

  • An ability to understand complex concepts and distill for members of the media

  • Financial services experience

  • PR Agency experience

  • Available writing samples and concrete work examples

  • Journalist references

  • Detail oriented and a strong verbal communicator

  • Experience creating and/or promoting research

Potential Salary: $160,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.

For all other residents, click here ( to access the Applicant Privacy Notice.

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.