TIAA Senior Audiovisual Operations Specialist - Executive Support in New York, New York
Audiovisual Operations Specialist
The Audiovisual Operations Specialist role assists in maintenance of IT systems software and hardware for multi-user server computers. Working under limited supervision, this job supports end user needs by ensuring the uptime, performance, resource availability, and security of the computers are within established operational guidelines.
Key Responsibilities and Duties
Act as the initial point of contact for all computer and system related concerns, including video room support, from clients or other employees
Responsible for setting up all hardware and ensuring said hardware is connected to the network.
Resolve technical issues related to computer, system and/or network interruptions
Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels
Document and track customer issues using a ticketing system to ensure quick resolution
Supports senior domain administrators with trouble shooting of day-to-day domain issues.
Organizes current documentation of all equipment under operational control.
- University (Degree) Preferred
- No Experience Required
- Physical Requirements: Heavy Work
Base Pay Range: $24.02/hr. - $40.03/hr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.