Job Information

TIAA UX Research Senior Associate in New York, New York

Digital Experience Sr Associate

At TIAA, we know that our best work is done when the right ideas, processes and outcomes are prioritized with the customer experience in mind. To that end, we’re seeking a UX Research Sr Associate to join our team. As a UX Researcher Sr. Associate, you will utilize usability tools and qualitative research methods to provide actionable insights that drive future design improvements. You will work to improve the usability, usefulness, and desirability of web sites and applications in collaboration with requirements, fellow researchers, designers, content specialists and front-end developers.

Key Responsibilities and Duties

  • Manage all phases of the research, strategy and design process from framing the right problem to solve, using mix methods research methods to understand research objective.

  • Display understanding of what problem the team is trying to solve and can align end-customer research activities to ensure research contributes to informed decision-making and implications for product team.

  • Construct simple to complex research plans to achieve research objectives, lead and conduct generative and evaluative research methods.

  • Ensure research outcomes and artifacts are captured for future reference and insights are communicated to respective stakeholders and team.

  • Apply critical thinking skills to analyze and synthesize findings without bias, recognizing patterns and themes that are formulated into complete and compelling stories that articulate insights and implications. Integrates knowledge of cultural nuances and trends.

  • Contribute to the development of research best practices and be open to learning new skills.

  • Contribute to prioritization of research efforts across a product area and advocate for appropriate allocation.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 3+ Years Required; 5+ Years Preferred

Career Level


** Travel may be required up to 25% to Charlotte.

Required Qualifications:

  • 3 or more years of professional experience in product research and/or usability research, preferably supporting a design team for a commercial B2B, B2C, SaaS or mobile product experience.

Preferred Qualifications:

  • Ability to tell a clear and consistent story from research findings and implications for the business.

  • Strong analytical, problem-solving, planning, organizational and project management skills are essential.

  • Demonstrated success working in a matrix structure.

  • Demonstrated ability to lead, advocate, develop and enhance business relationships.


Base Pay Range: $88,500/yr. - $147,500/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here ( .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here ( .

For Applicants of Nuveen residing in Europe and APAC, please click here ( .

For Applicants of Greenwood residing in Brazil (English), click here ( .

For Applicants of Greenwood residing in Brazil (Portuguese), click here ( .

For Applicants of Westchester residing in Brazil (English), click here ( .

For Applicants of Westchester residing in Brazil (Portuguese), click here ( .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.