TIAA Bank Vendor Client Spec Sr in PARSIPPANY, New Jersey

Vendor Client Spec Sr

Location: United States, New Jersey, Parsippany

Field: Mortgage & Commercial Lending


Post Date: Feb 07, 2019

This position works independently, performing a wide range of vendor and customer support, focusing primarily on more complex transactions/relationships and those requiring concierge-level service. While the position does not possess booking or funding authority, a key objective is to shepherd transactions up to the point of booking, to meet established service level agreements, especially related to process time.


• Transaction management

o Be the primary transaction driver, shepherding transactions through the equipment finance process, coordinating and supporting efforts of Sales, Credit and Operations to ensure maximum efficiency of transaction processing.

o Assist on special transactions or projects for assigned vendor programs and other new business transactions as assigned.

o Prepares written presentations, and applies sound judgment on recommendations to appropriate level of credit authority within defined time frames.

• Managing vendor relationships

o In partnership with Vendor Services, educate and advise TIAA Bank Commercial Finance (“TIAA BANK”) stakeholders on vendor’s characteristics, needs and servicing of those needs.

o Meet servicing requirements of assigned vendor partners, responding to transactional in-bound calls.

o Participate in the vendor program early and often risk approval review.

o Participate in the vendor program review by the process owner team.

o Work with Relationship Managers (“RM”), Account Managers (“AM”) and Vendor Services to roll out new vendor products and programs.

o Participate in 90 day assessment post program launch for all new vendor programs.

• Operational oversight and execution

o Follow up with end user customer or vendor for completed contract documents.

o Process and review more complicated higher exposure applications, including reviewing applications for completeness and basic requirements.

o Work with Sr Account Manager (“SAM”) and/or AM to ensure any unique requests are addressed and approved as part of the credit approval process (e.g., state and local government requirements).

o Review third party documents in conjunction with Senior Documentation Specialist to ensure version control.

o Work with legal team to outline any changes to standard approved documents.

• Mentor and provide guidance to the SAMs and AMs.


• Works independently on complex transactions.

• Follows established guidelines, procedures and policies.


• 5+ years’ experience; Bachelor’s degree preferred or equivalent experience

• Credit underwriting experience a plus

Additional Information

  • Requisition ID: 1717353