Job Information

TIAA Associate in Pune, India


TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

Middleware Engineer

Supports the construction and deployment of new networks and provides technical leadership and guidance on network components.

Key Responsibilities and Duties

  • Working with equipment vendors to develop and implement new solutions.

  • Monitoring and addressing adherence to architectural principles, engineering methodologies and regulatory requirements.

  • Troubleshooting and resolving network problems across a range of technologies.

  • Conducting site surveys and audits to verify that network sites are built in accordance with specifications.


  • 3 Years Required; 5 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level


GIA IAD team is seeking a Middleware Engineer with in depth understanding of Linux OS, Networking protocols, SSO, SSL, Web Server/App Server/Caching products, Fatwire, Firewalls, CI/CD and Cloud platforms. Knowledge of Ansible, Puppet & Terraform will be helpful. This candidate is expected to be vigilant in their effort to identify and act on opportunities for efficiencies through automation. Applicant will require to ensure that all SLAs are met for production middleware services support and also handle P1/P2 calls during major incidents.

Major Responsibilities:-

  • Configure, deploy & support Middleware products for container management, security, deployment, web servers, app servers, caching, single sign on and monitoring.

  • Write automation code (Ansible) as required supporting self-services for infrastructure and development teams, and help craft the direction and architecture of our systems

  • Develop and maintain system deployment automation processes to enable teams to deploy, manage, configure, scale and monitor their applications

  • Support and facilitate incident and problem management as required

  • Identify repeatable issues and design solutions to mitigate resolve any issues while running in production

  • Plan, install and test new software releases, server automation, system upgrades, and resolve software related problems for both development and production enterprise systems

  • Support multiple projects by troubleshooting application issues and assisting developers on infrastructure related issues

  • Create, update, and maintain documentation for procedures & policies as defined

  • Proactively detect problems related to Infrastructure services, operations and delivery services, conduct diagnostics, and provide service

  • Collaborate and assist other infrastructure teams and development staff with application analysis, monitoring, tuning, and troubleshooting

  • Perform change management, configuration, design, and implementation of supported products and systems

  • Provide hands-on service and infrastructure operations support to internal and external customers in accordance with the terms of the established Service Level Agreements (SLAs)

  • Assess and evaluate opportunities to enhance productivity and reduce cost

  • Drive adoption of our services across infrastructure and development teams. Establish feedback loop ensuring consumption aligns with stated objectives.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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