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TIAA Senior Associate in Pune, India

COMPANY OVERVIEW:

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

IT Quality Assurance Manager II

Oversees the administration and continual improvement of quality management systems.

Key Responsibilities and Duties

Essential Functions

  • Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.

  • Leading the development and implementation of corrective action and preventive measures to achieve quality targets.

  • Investigating and addressing trends with internal and external non-conformance.

  • Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met.

QualificationsRequiredMinimum Experience

  • 5+ years

FINRA Registrations

  • No Securities Registration Required

Physical Requirements

  • Physical Requirements: Sedentary Work

Skills and Competencies

  • Planning: Tactical, Strategic: Provides the right level of detail as input for strategic plan development. Demonstrates the value and necessity of linking tactical plans to overall strategic plan. Develops, refines, and communicates tactical plans for own responsibilities. Ensures attention to the detail and dependencies of existing departmental-level plans. Ensures the planning process is integrated with the overall business plan. Plans for allocation of resources in line with unit goals, technical and business objectives.

  • Quality Management: Develops expertise in quality assurance tools, techniques, and standards. Interprets results of quantitative and statistical tools and explains results to others. Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles. Develops programs for motivating personnel to meet or exceed quality goals. Conducts and directs quality reviews. Communicates key benefits of a quality management process.

  • Strategic Thinking: Makes sound business decisions on behalf of the group when faced with complex and contradictory alternatives. Directs strategic alliances and partnerships for mutual benefit. Builds the strategic thinking capability of the group. Prepares the group's response to key marketplace trends, opportunities, and vulnerabilities. Interprets available data and analyses when creating business plans. Recommends ways to position the organization for long-term competitiveness.

  • Quality Orientation: Resolves apparent discrepancies between quality and safety objectives. Monitors intangible measures of quality such as perceived quality to ensure operational outcomes are relevant to stakeholders. Defines quality from multiple perspectives - e.g., operational, employee, customer, market. Collaborates with other groups to develop quality standards that are synchronized across units. Coaches team members in applying methodologies for quality assurance. Applies current best practices to modify standards and improve quality outcomes.

  • Results Orientation: Sets critical work standards and expectations for a group or unit. Escalates unusual findings that could have an impact on future process cycles. Mobilizes group to anticipate likely results expected in future process cycles. Recognizes significant results in ways that sustain employee motivation to achieve. Confirms achievement and acceptance of results to ensure process closure. Coaches others to develop effective techniques for producing expected results.

  • Manufacturing Standards, Procedures and Policies: Participates in defining architectural principles and standards for organization. Ensures communication vehicles are effectively informing affected areas and personnel. Develops and uses control and monitoring mechanisms for adherence. Participates in the development of organizational policies and practices. Consults on development and implementation of cross-functional standards. Collaborates with other functions on establishing and documenting joint standards.

  • Manufacturing Regulatory Environment: Applies regulatory programs as needed to comply with major products, processes or business areas. Collaborates with all departments of a manufacturing organization for the external audits. Generates regular reports on violations of manufacturing laws and regulations across the organization. Provides recommendations and solutions to existing and potential legal problems. Consults on the main considerations and issues related to laws and regulations in manufacturing practices. Interprets compliance and authorization requirements for product design and implementation.

  • Manufacturing Processes: Trains others on all major tasks and considerations for the full manufacturing process. Evaluates benefits, drawbacks and appropriateness of alternative processes and technologies. Participates in measuring and monitoring new processes and technologies. Selects and optimizes specific methodologies for specific products. Develops best practices documentation for all major activities and tasks. Advises others using industry experience and benchmarks for methodology effectiveness.

  • Lean Manufacturing: Manages the adoption of lean manufacturing principles across the organization. Consults on work cell design and plan layout in support of lean principles. Consults on the use of lean approaches across multiple functions. Trains others on key lean measurements and tools and techniques for measuring performance. Teaches others about how lean approach integrates operations, customers, logistics and product development. Participates in detailed planning for implementing and monitoring lean manufacturing.

  • Cause and Effect Diagram (Ishikawa or Fishbone): Implements cause and effect diagrams for idea generation, analysis, and team transitions. Works with diagrams to identify the sources of and resolve variations in end products. Determines how various conditions can have an effect on production. Develops standards and procedures for the implementation of proposed solutions. Uses diagrams for product design and quality defect prevention. Oversees the implementation of an action plan, in order to solve root causes associated with problems.

  • Six Sigma in Manufacturing: Performs system analysis using calculation of bias, repeatability, reproducibility, stability, etc. Develops key measurements and improvement metrics used for DMAIC and DMADV. Consults on statistical process control; participates in defining control areas and metrics. Trains others on the tools, techniques and methodologies for integrating with other systems and technologies. Compares and contrasts DMAIC and DMADV and their optimal applications. Coaches others on the use of tools and techniques for creating surveys and collecting and analyzing survey data.

  • Root Cause Analysis (RCA): Uses RCA techniques such as Re-enactment, Comparative Re-enactment, Re-construction. Recommends candidates for root cause analysis in spite of chaotic organizational conditions. Investigates a broad range of problems, determines causes, and finds resolutions. Works with a variety of RCA approaches such as safety-based, production-based, process-based, failure-based, and systems-based. Guides others to recognize repeat situations even when they are distributed over time or happen to different people. Develops corrective action based on RCA results.

  • Product Testing: Recommends tools and techniques for automating, simplifying and enhancing product testing. Coordinates execution of test plans, including resources, strategy, schedules, processes and tools. Estimates time, effort and resources required for thorough testing. Compares and contrasts alternative testing methodologies and tools. Matches testing methodology and tools to product being tested; develops test scenarios and scripts. Collaborates with design team to ensure testing considerations are incorporated into system design.

Company OverviewSince 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them. By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals. We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*. For more information about TIAA, visit our website.

Equal Employment Opportunity

EEO statement text

IT Quality Manager

Oversees the administration and continual improvement of quality management systems.

Key Responsibilities and Duties

  • Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.

  • Leading the development and implementation of corrective action and preventive measures to achieve quality targets.

  • Investigating and addressing trends with internal and external non-conformance.

  • Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met.

Qualifications

  • 5 Years Required; 7 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

8PL

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

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