Job Information

TIAA Commercial Loan Processing Specialist in Redmond, Washington

As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

Commercial Bank Operations Specialist Senior

Performs routine administrative tasks in support of commercial banking and business loan processing functions.

Key Responsibilities and Duties

  • Maintains the organization's hardcopy of documentation in commercial loan files.

  • Completes transfers and loan payments for customers.

  • Performs basic loan processing research in response to loan officer and customer questions.

  • Organizes documents and correspondence in the proper credit files.


  • No Experience Required; 2 Years Preferred

  • High School, Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level


This position ensures efficient and accurate servicing of affiliate Construction Escrow Agent (CEA) accounts and commercial real estate loans. Servicing activities include but are not limited to: construction escrow agent administration, resolving client inquiries, supporting internal and external audits, and participating in department and system projects. This position may also assist with the construction administration of the CRE Commercial Construction loans, CRA Construction Loans and Participations/Syndication Construction loans.

Key Responsibilities and Duties:

  • Responsible for providing construction escrow agent administration, including familiarity with construction escrow agreement content and requirements, responding to client requests, tracking and reporting activity, and metrics preparation.

  • Review and process time sensitive disbursement request related to affiliate transactions where TIAA, FSB is acting as the construction escrow agent.

  • Backs up other unit positions including assisting Commercial Construction Loan Administrator with CRE Commercial Construction loans, CRA Constructions loans and Participation/Syndication Construction loan activities as needed.

  • Participate in special projects and assignments as needed

Preferred Qualifications:

  • 2 or more years of commercial/construction loan servicing or relevant financial services industry experience preferred

  • Knowledge of commercial construction documentation

  • Mortgage industry experience

  • Strong Microsoft Office products, including Word and Excel

  • Strong analytical and problem solving skills

  • Strong attention to detail and ability to handle multiple priorities simultaneously

  • Effective time management skills

  • Ability to use independent discretion and take ownership in problem resolution

  • Bachelor’s degree in business related discipline or equivalent preferred

Potential Salary: $24.33 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here ( .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755


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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.