TIAA Jobs

Labs and Experiments, Experiment Lead

The Corporate Lab and Experimentation Experiment Lead leads multidisciplinary teams through the end-to-end process of running business experiments on prioritized customer problems and hypotheses. As a subject matter expert in experimentation methodologies, this leader oversees definition and execution of multi-channel experiments in production environments, including customer journeys and digital touchpoints. This visible role informs executive business decisions with evidence and contributes to promoting a test and learn culture across the enterprise.

Key Responsibilities and Duties

• Partners with cross-disciplinary teams (product, research, design, analytics, IT, and business) and guides them through the process of designing, building, running, analyzing, and reporting on rigorous business experiments.

• Manages multiple experiments through the experiment lifecycle, simultaneously.

• Authors and facilitates consistent high-quality experiment deliverables, documenting design, and technical specifications

• Coordinates technology partnerships and activities that enable experiment designs, including work with Agile ceremonies, engineering teams, IT architecture, and A/B testing platforms.

• Builds and drives workplans and sprints and shares work in progress using agile cadences.

• Develops and packages experiment results, key learnings and recommendations, crafting and delivering presentations for executive stakeholders.

• Expert in translating data analytics into easy-to-understand summaries and presentations

• Provides recommendations based on the results in business friendly language.

• Leads retrospective sessions to continuously improve and summarize lessons learned.

• Identifies and continually implements improvements to experiment methodologies, processes, and communications to drive efficiencies that maximize scale.

• Recommends tactics and investments to remediate persistent areas of friction and complexity that hinder experimentation.

• Delivers and supports design of training for cross-functional audiences, teaching experimentation methodologies and best practices.

• Contributes one or more specialized areas of expertise to the broader experimentation service offering, demonstrating experience with Agile, UX design, product management, research, marketing, analytics, engineering, or legal/risk/compliance.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9IC

Job location

• Partner teams are located primarily in Charlotte, NYC and Frisco, TX. Role will require regular on-site attendance to lead workshops and attend key working sessions; 25% travel will be required if remote.

Required skills

• 2+ years experience designing and running disciplined experiments within enterprise organizations.

• 5+ years working in a digital product organization, working closely with UX design, product management, research, marketing, analytics, engineering, and/or legal/risk/compliance teams.

• 5+ years experience leveraging VoC, qual/quant research inputs and data/analytics to ensure “the customer” remains at the forefront of defining hypotheses to test.

• 5+ years experience coaching or facilitating groups of people.

Additional skills & experience

• Ability to deliver artifacts, templates, training, workshops, and interactive sessions to continue strengthening experimentation acumen.

• Strong project management skills to quickly assemble workplans for experiment designs and manage delivery progress, dependencies and risks

• Excellent communication and interpersonal skills, with the ability to influence and build cross-functional partnerships.

Key a reas of f *ocus *

• Experience and comfortable working in a fast-paced dynamic environment.

• Contributor with a Collaborative mindset with the ability to work effectively with cross-functional teams.

• Passion for Innovation , keeps up with industry trends.

• Attention to Detail, relentless focus on high quality experiments and results.

#LI-MB2

Related Skills

Analytical Skills, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Design Thinking Approach, Influence, Innovation, Problem Solving, Research Methods, Story Telling, Test & Learn Mentality, Workshop Facilitation

Base Pay Range: $150,000/yr. - $193,200/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

• For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

• For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

• For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

• For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)