TIAA CW User Experience UX Researcher in Trenton, New Jersey
This is a Non-Employee Contingent Worker Role providing services for TIAAâs family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties.Â Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role is located onsite at our TIAA office in Virtual, NC, USA but will currently be remote.
The anticipated term of this engagement will be 12 months. This term could be extended based on company business needs.
CW-Information Systems Analyst III
The Info Systems Analyst designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems.
Key Responsibilities and Duties
Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.
Formulating and defining the system scope and objectives, based on user needs and business processes.
Evaluates and implements changes to existing system logic difficulties and documentation as necessary.
Directing business process improvement projects for internal business groups, aiming to improve business results.
Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.
Identifying and documenting all system constraints, implications and consequences of various proposed system changes.
Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
Providing recommendations for addressing and resolving business issues, for a specific business group.
Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.
Identifies and documents all system constraints, implications and consequences of various proposed system changes.
Educates end users on system designs and functionalities through creation of training materials and conducting demos.
Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.
- University (Degree) Preferred
- 3+ Years Required; 5+ Years Preferred
- Physical Requirements: Sedentary Work
User Experience / Â UX Researcher Â
As a UX Researcher/Analyst, you will utilize usability tools and research methods to provide actionable insights that drive future design improvements. You will work to improve the usability, usefulness, and desirability of web sites and applications in collaboration with requirements, fellow researchers, designers, content specialists andÂ front-end developers.Â Â
You should be extremely collaborativeÂ withÂ a high degree of social savvy, professionalism, and empathy for the customer.Â Â You areâ¯detail-orientedâ¯but also able to extrapolate data andâ¯connect the dots into a big pictureâ¯that will ultimately change a website, mobile experience or software design to makeÂ inÂ more consumer-friendly.Â
We're looking for a User Experience Research er Â who can: Â
Support design partners with data-backed insights and recommendations.Â
Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys - and recommend the right methods for eachÂ teamsâÂ needs.Â
Evaluate, learn and evangelize new methods to team membersÂ
Operate in a highly dynamic environment, navigate ambiguity and tackle complex problemsÂ
Share their knowledge of the psychology behind brand engagementÂ
Can clearly define and passionately advocate for customer needsÂ
Expected Contributions to the Team: Â
Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy.Â
Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analyticsÂ
Support other researchers with analysis, documentation, stimuli creation, etc.Â
Write, launch and analyze surveys and remote, unmoderated user testingÂ
Review, index, analyze and reorganize previous user researchÂ
Review, select and present representative video clips of recorded user sessionsÂ
Proactively identify methods and solutions for how to improve the usability of business applicationsÂ
Excellent writing and communications skillsÂ Â
Solid organization, project management and planning skills withÂ web application implementationsÂ
Should be self-directed with effective time managementÂ skillsÂ
Proven ability and desire to work effectively as a member of a teamÂ
Ability to quickly learn and adapt in a fast-paced,Â highly interactive environmentÂ Â
Entrepreneurial spirit combined with corporate know-howÂ
Experience with structured and agile development processesÂ
Basic Qualifications Â
2+ years of professional experience in product researchÂ and usability research, preferably supporting a design team for a commercial B2B, B2C, SaaS or mobile product experience.Â
A portfolio of work samples showing how you have executed qualitative and quantitative user researchÂ methods, andÂ demonstrating the impact of your research on the customer or user experience.Â
Preferred Qualifications Â
A human-centric approach to research, and the ability to be highly organized, creative and empathetic.Â
Familiarity with brand research methods, usability evaluations, sampling theory and validity in research design.Â
Strong written, visual and verbal communication skills that let you illustrate and share study plans, findings and insights creatively and persuasively.Â
The flexibility to meet remotely with teammates and customers in different time zones, and occasionally travel to meet them in person.Â
BA/BS or MA/MS in behavioral science or closely related disciplineÂ
Qualifying fields include but are not limited to: Human-Computer Interaction, Human Factors, Psychology (Cognitive or Experimental), Interface Design, or Computer ScienceÂ
Key Software Competencies Â
MicrosoftÂ Powerpoint,Â Sharepoint, Word, etc.Â
Start Date: 01-Nov-2021
End Date: 30-Nov-2022
Travel Required: No
Potential Salary: $147.20 USD
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.
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Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
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