TIAA CW Lead UX Designer in Virtual, New York
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
KEY RESPONSIBILITIES AND DUTIES:
Lead Business Systems Analyst
The Lead Business System Analyst oversees the analysis of business and information needs in order to design optimal systems solutions. Working with limited oversight, this job reviews that designed system solutions are appropriate for business needs and consistent with the overall design of the organization's information systems architecture. This job is responsible for managing large projects and processes, while also coordinating efforts among the Business Systems team.
Key Responsibilities and Duties
Provides solutions for IT and business management concerning the application of technology to business opportunities, planning and implementation of cross-functional applications.
Monitors feedback on the use of business applications, enhancing system productivity as needed.
Translates business requirements into application requirements, while working with all members of the team to execute the application successfully.
Reviews cost estimates of various system solutions and reviews project plans to provide input into decisions about prioritizing projects and allocating IT resources.
Engages client teams and explains complex security initiatives in an understandable manner, while also addressing any hesitations or concerns from the client.
Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.
Coaches and sometimes delegates work to lower level professionals.
5 Years Required; 7 Years Preferred
University (Degree), Preferred
- Physical Requirements: Sedentary Work
- University (Degree)
This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role can located at our TIAA office in Chicago, IL, Iselin, NJ, New York, NY, Charlotte, NC, Denver, CO, Boston, MA & Jacksonville, FL but will be currently remote.
The anticipated term of this engagement will be 24 months. This term could be extended based on company business needs.
CW Lead UX Designer / UX Design Lead
The Lead UX Designer is responsible for working closely with UX team members, business and technical partners to create best-in-class user experiences with the goal of exceeding business goals and customer expectations. The ideal candidate has strong communication, organization and planning skills, is highly-collaborative, and can take both a creative and analytical approach when problem solving. The candidate will be able to proactively work within and to help guide a team of geographically-distributed contributors with diverse skills, backgrounds and personalities. And, this candidate will have an ability and willingness to diplomatically “stand up for” the VOC, end user and the UX perspective (not be a design “order taker”).
Collaborate with UX, product and digital strategy partners to understand user needs and opportunities
Create low- to high-fidelity IA and designs throughout the design process, often under tight deadlines – including wireframes, user flows, detailed visual designs, specs, annotations and other documentation to communicate the experience
Coordinate and lead a UX team of designers, content strategists, usability and accessibility specialists, often concurrently across multiple projects, priorities and working groups
Effectively lead team calls online and in-person, plan and manage UX requirement and design sessions, lead large UX review and design approval sessions with key stakeholders
Collaborate with development teams to understand constraints and ensure appropriate implementation
Manage and balance the design work intake, workflow and timelines to ensure accurate and timely delivery of projects on budget
Experience & skills:
5+ years of experience as a User Experience Designer, Visual Designer, or similar design leadership role
Strong and confident verbal and visual communication, written communication, interpersonal and presentation skills
Experience running meetings online and ability to “think on one’s feet” in front of an audience
Experience with multi-device design and responsive design
Experience with Sketch, Axure, Adobe Creative Suite, and Invision
Experience with Agile methodologies; experience with SAFe practices is considered ideal.
A passion for being the voice of the user and a proven track record building user-centric solutions
Financial services experience preferred
Minimum Pay: $103.00
Start Date: 03-May-2021
End Date: 05-May-2023
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.